Jobs & Internships

The work of improving student success is as difficult as it is important, which is why Achieving the Dream, Inc. actively recruits colleagues who can help us accomplish and sustain positive change. Below are the positions for which Achieving the Dream is actively recruiting.

Jobs

  • Job Overview

    This position plays a vital role on the Data, Technology, and Analytics team by helping to coordinate, track, and maintain systems and processes that increase efficiency and improve the user experience; track and manage details across multiple projects; support data and technology related learning events, tools and resources; keep customer relationship management records clean and up to date; and organize resources in ATD’s shared learning platforms.  The position also offers support to ATD’s Executive Vice President.

    The functional competencies for this position require someone who has strong technical skills and attention to detail.

    Duties and Responsibilities:

    Operations & Technology Support (70%)

    • Assist with maintenance of Salesforce records; including report administration as directed.
    • Support colleges in opening and closing the administration of the online Institutional Capacity Assessment Tool (ICAT), accessing supporting resources, and producing response distribution and summary reports.
    • Assist with tracking coach assignments, contracts, and opportunities in Salesforce.
    • Support the operational oversight of coaching contract development, expense management, and mandatory coach deliverables.
    • Monitor and inform the appropriate manager of flags from coach site visit reports for early alerts, requests for ATD to follow up, and requests for additional services from Network colleges.
    • Create accounts and assign user roles for our Learning Management System as well as the new Canvas Instructure System.
    • Provide support to build out the Canvas Learning Management System (LMS) and assist with project management. 
    • Monitor multiple, branded organizational email accounts, ensuring communications are passed on to the appropriate person and that every contact is responded to promptly.
    • Support Data, Technology and Analytics team meetings by taking meeting notes, organizing documents and tracking action items.
    • Assist with planning and coordinating learning events and professional development opportunities for coaches and Network colleges. 
    • Assist with the development of internal and external communications. 
    • Assist in designing, planning, and conducting webinars. 
    • Assist with onboarding of new team members, coaches, and independent contractors.
    • Provide logistical support for trainings and events such as the annual data and analytics summit, ongoing data and technology insight webinar series, coach professional development, and the data and technology stream at DREAM annual conference.
    • Update digital guide, Data Discovery, as directed.
    • Provide maintenance support and help to enhance the use of software applications and digital tools to support the organization, including Canvas, Microsoft Office 365, Qualtrics, Zoom, Salesforce, and the ATD Coach Portal.

    Administrative Support (20%)

    • Provide administrative and logistical assistance to the Senior Vice President in support of various DREAM conference assignments including facilitating the participation of international guests.
    • Support Senior Vice President with scheduling; contract execution efforts; final preparation of project materials, documents and reports.

    General Operations (10%)

    • Participate in staff meetings, attend events, and otherwise contribute to strengthening the impact of the team and organization.
    • Engage in professional development.
    • Collaborate with staff in supporting the execution of ATD's strategic plan.

    Skills/Qualifications/Experience

    • Bachelor’s degree preferred, preferably in a field related to education, public policy, or the social sciences.
    • Minimum two years of related experience, preferably in higher education or in the non-profit sector.
    • Proficient in the use of a wide range of software applications and digital tools, like Microsoft Office Suite, Salesforce, and learning management systems.

     

    competencies

    Disciplined Execution: Demonstrated ability to manage work processes effectively and efficiently in order to deliver high-volume, high-quality work.
    Effective Communication: Ability to actively listen and thoughtfully question in order to create greater understanding and offer insights that advance problem-solving.
    Emotional Intelligence: Demonstrates self-awareness and self-regulation and recognizes impact of personal behavior on others.

    Level of Travel Required:  Minimal


    August 15, 2018

    Achieving the Dream, Inc. does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, sexual orientation, gender identity, marital status, or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.

    ~ EMPLOYMENT IS CONTINGENT ON A CANDIDATE’S SUCCESSFUL COMPLETION OF A BACKGROUND CHECK ~

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  • Job Overview

    The position proactively supports ATD by providing logistical, operational, and administrative aspects of planning conferences, workshops, and other convenings with the goal of producing high quality events.  Specific duties include fielding phone calls for events-related inquiries, maintaining and updating various databases and websites, proofing registration website and all event-related materials, coordinating materials for events, and potentially travelling to events to assist with registration and logistics, and attend to other on-site meeting-related items as needed.

    Duties and Responsibilities:

    • Provides customer service and support to conference attendees and internal customer requests/inquiries via email and phone.
    • Maintains and updates various databases and websites; monitors and tracks registration and housing; compiles pre-and post-conference reports.
    • Schedule organizing meetings/conference call support with internal customers, including preparation of agendas, taking notes
    • Generates and proofs correspondence, and all event-related marketing documents such as name badges, agendas, etc.
    • Support Set-up and Management of Abstract Submission and Review Sites
    • Assures follow-through on all aspects of meeting contracts, with regards to deposits, deadlines, and concessions.
    • Prepares invoices for review/payment.
    • Manages data in spreadsheets, data imports and exports, develops reports.
    • Supports Event staff's goals to maximize revenue from critical events through various means, including by providing staff with up to date research on pricing for comparable events, booth pricing practices, etc.
    • Tasks include, but are not limited to, managing communications, preparing and shipping materials, completing post-program close-out tasks, preparing conference materials, and maintaining detailed records.
    • Assist with researching and obtaining quotes from outside vendors for various events-related items such as temps, printing projects, photographers, entertainment, dinner locations, etc.
    • Assist with population of conference mobile app information via excel spreadsheets
    • Other administrative tasks and projects, as assigned.

    Provide Operational Support to Events Team 

    Skills/Qualifications/Experience

    • Bachelor’s degree (or equivalent experience) required
    • Minimum three years of operational and administrative experience, preferably at a college or nonprofit organization
    • Demonstrated attention to detail and capacity to track and systematize information, along with demonstrated project management skills
    • Must have a strong customer service orientation and be comfortable on the phone addressing inquiries
    • Must be able to organize and prioritize work, be proactive, take initiative, resolve problems, follow through, and simultaneously manage multiple priorities to ensure goals are met in a timely manner.
    • Ability to maintain a professional demeanor in a fast-paced environment, easily handling and overcoming scheduling demands/conflicts and multiple simultaneous requests; flexibility and a tolerance for ambiguity
    • Skill in organizing, planning and coordinating meetings and travel arrangements
    • Independence, good judgment, and diplomatic skills Discretion and exemplary capacity to maintain confidentiality
    • Ability to communicate professionally with a variety of constituent groups such presidents, board members, faculty, students, and government and other officials
    • Excellent oral and written communication skills with the demonstrated ability to prepare talking points, briefings and short PowerPoint presentations; ability to write fluidly for various audiences
    • Ability to demonstrate a collaborative workstyle by building relationships among ATD colleagues, external partners, and others to achieve buy-in and shared understanding; recognizes how own role and responsibilities contribute to the team’s performance vis a vis others’ roles
    • Ability to recognize when an isolated issue or problem is part of an interconnected set of issues or more complex problem
    • Experience in regularly managing work flow against expectations and an overall work plan in order to ensure alignment and make adjustments as needed
    • Required technology skills: Microsoft Office Suite; familiarity with Google Apps and mobile devices; experience using web-based conference systems; knowledge of web-based mail merging/marketing tools along with experience using Salesforce or similar CRM

     

    competencies

    Disciplined Execution: Demonstrated ability to manage work processes effectively and efficiently in order to deliver high-volume, high-quality work.
    Emotional Intelligence: Demonstrates self-awareness and self-regulation and recognizes impact of personal behavior on others.
    Systems Thinking: Uses a holistic approach to analysis that focuses on the way that a system’s constituent parts interrelate and how systems work over time and within the context of larger systems.

    Level of Travel Required:  Moderate


    July 26, 2018

    • Achieving the Dream, Inc. does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, sexual orientation, gender identity, marital status, or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.
    • Achieving the Dream, Inc. requires background checks of all employment candidates.
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