Academic Tutoring Services

Prior to last year, West Georgia Technical College (WGTC) had provided face-to-face (F2F) tutoring on some but not all of its five campuses, offered through supplemental instruction, with no appointment necessary but limited posted hours; tutoring was also available to students 24/7 through an online tutoring provider. However, utilization of tutoring services was low, both F2F and online. Through surveys and focus groups, WGTC students were asked what the College could do to make academic tutoring more accessible and beneficial.

In response to student comments, F2F tutoring services were enhanced in AY 2015 with an increase in the number of tutors and disciplines being offered on all campuses, as well as increased hours of tutor availability. However, many students continue to have scheduling conflicts, and F2F tutoring usage has not increased as anticipated. In an effort to balance students’ desire for personal contact and their need for flexibility, WGTC searched for an online service offering a format that more closely resembles traditional tutoring. The institution then replaced its online tutoring vendor with a new online progam, UpSwing, which utilizes two way audio\video capability and also allows usage of existing F2F tutors.

Interestingly, while the number of utilized F2F tutoring sessions in other academic subjects such as computer use and accounting has increased in the last year by an average of 18.4%, tutoring sessions in both math and English have declined, by 11.6% and 3.3%, respectively. This decline could be due in part to the implementation of learning support and gateway interventions; however, more data is needed to determine any relationship. To enhance the data available from students using F2F tutoring, two new documents have been developed: a Google doc form template to capture student and tutor information, tutored subject, campus, and session time; and a POS survey to document the tutored subject and gauge the quality of the tutor and session and benefit to the student.

Most noteworthy is the performance and impact of the new online tutoring program, UpSwing, as compared to the previous online vendor platform. Students who received tutoring for writing through the previous program completed their writing courses at a rate of 67% while those using the new UpSwing had an 84% completion rate for the same courses. Because it has been collected for only one term, data for student satisfaction with UpSwing is in its infancy; however, preliminary results indicate a high rate of satisfaction with tutors, session content, and the software itself.

To make students more aware of tutoring services, schedules are posted on the website and in BlackBoard Learn course announcements, on electronic boards in each instructional and student activities area, and on campus bulletin boards. Faculty announce tutoring schedules in classes and through class emails. Additionally, tutoring services are currently being relocated to the Academic Resource Center (ARC), a centralized hub of academic and student support services on each campus, where students can benefit not only from tutoring services but other resources, such as advising and financial aid assistance, all in one convenient location.

ID 16947

To contact this college about this intervention, take note of the ID above, ID #16947, and then fill out the intervention contact request form

Please note that for security purposes, contact information can only be provided to known contacts at active Achieving the Dream institutions.

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