Jobs & Internships

The work of improving student success is as difficult as it is important, which is why Achieving the Dream, Inc. actively recruits colleagues who can help us accomplish and sustain positive change. Below are the positions for which Achieving the Dream is actively recruiting.

Jobs

  • Job Overview

    The Communications & Marketing Content Specialist works as a part of a cross-functional team responsible for the overall execution of a range of communication, marketing and media strategies. This role will leverage opportunities to expand ATD’s digital and social media presence, promote Achieving the Dream (ATD) as a leading thought leader in higher education reform,   highlight the value of ATD membership to our network and non-network colleges, and  work to strengthen ATD brand visibility through the promotion of programs, services, and learning events.  This position reports to the Executive Director, Marketing & Communications.

    Duties and Responsibilities                                                  

     

    Editorial/News (60%)

    • Plans, implements and monitors ongoing marketing and communications (Marcomm) programs and executes communication strategies in support of ATD’s mission, values, goals and objectives.
    • Develops and maintains ATD’s editorial calendar and works to optimize communications flow, marketing content and message integration, across all communication platforms.
    • Develops concepts and ideas from various stakeholders and creates compelling content across all ATD communication channels (network newsletter, website, email messages, video, marketing materials) and other tools used to brand ATD as a thought leader, recruit and retain community colleges, and promote ATD products and services.
    • Serves as proofreader for all content intended for an external audience.
    • Covers ATD events for newsworthy content and ATD messaging and branding.
    • Assist in the preparation and drafting of various high-level thought leadership pieces for ATD leaders.

    Social Media (30%)

    • Expands ATD’s digital media presence leveraging social media platforms and digital media tools to grow readership and followers.
    • Maintains social media profiles and quality content on Twitter, Facebook, Youtube, and LinkedIn.
    • Creates and manages social media campaigns to support promotion of learning events, blogs, cohort recruitment and retention, and products and services.
    • Maintains and reports social media analytics.

    General Communications & Marketing Support (10%)

    • Plans, implements and monitors ongoing marketing and communications (Marcomm) programs and executes communication strategies in support of ATD’s mission, values, goals and objectives.
    • Proactively build and maintain relationships with key associates, stakeholders and a variety of internal and external resources for news and data regarding events, programs, and other ATD initiatives.
    • Supports the Marcomm team with developing content strategies for key communications programs and their supporting assets (e.g., DREAM annual conference).
    • Assists in sending e-blasts using Salesforce and email marketing platform; monitors and reports results.
    • Supports the facilitation of measurement activities on internal communications channels (e.g., readership rates, feedback, anecdotal takeaways) and analysis of the results.
    • Supports knowledge management objectives related to dissemination of learning, and to support mission-critical internal communications.
    •  Provide communications support as needed for ATD’s Network, services and programs, and external events.
    • Works on special content projects and other duties, as assigned.

     

    Skills/Qualifications/Experience

     

    • Bachelor’s degree in communications, journalism, or new media studies or related field and a minimum of four years’ experience or other relevant course of study, experience may substitute for education required.
    • A portfolio demonstrating experience creating original content for internal and/or external audiences as well as writing for social media platforms including Twitter, Facebook, LinkedIn, YouTube and Instagram.
    • Strong copyediting skills with knowledge of the Associated Press style.
    • Strong understanding of social media best practices and analytics.
    • Proven ability to think strategically and present recommendations.
    • Strong project management skills with the ability to successfully manage competing priorities.
    • Proficient in the use of MS Office products required.
    • Experience in all media (print, collateral, direct mail, digital, broadcast, and video) preferred.
    • Familiarity with Salesforce and Adobe Suite software a plus.

    Core Competencies

     

    Collaboration: Demonstrates respect, humility and willingness to collaborate when seeking to understand others and making decisions.

    Disciplined Execution: Has the ability to break down big picture work goals into management tasks; has the foresight to anticipate potential roadblocks in order to ensure timely completion of tasks and projects.

    Effective Communication: Ability to actively listen and thoughtfully question in order to create greater understanding and to offer insights that advance problem-solving.

    Learning Orientation: Embraces challenges, new ideas and different perspectives as an opportunity to learn; continually seeks out and applies new learning to activate change or improvements.

    Systems Thinking:  Defines the system and one’s role in the system. Sees relationships and the dynamic elements of the holistic system and executes work accordingly. Influences the system and maps connections to ATD’s external landscape.

    Change Agent:  Serves as an agent of change at a personal, team, and organizational level to pursue outcomes for students. Adapts as the environment changes, while managing associated risks.  Motivates staff, team, organization, and partners to activate the change needed to advance defined priorities.

    Culturally Competent: Models appreciate inquiry to gain understanding and awareness of others’ cultural identity and practices.  Creates safe and constructive forums for sharing diverse perspectives and opinions.

    Emotional Intelligence: Demonstrates self-awareness and self-regulation and recognizes impact of personal behavior on others

     


    Level of Travel Required:        Minimal

    Physical Demands

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The noise level in the work environment is usually moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of this position.

    Equal Opportunity Employer - November 10, 2020

    At Achieving the Dream, Inc. (ATD) we strive to attract, develop and retain highly qualified and diverse individuals. ATD is committed to creating and maintaining a diverse work environment and is proud to be an equal opportunity employer. Employment policies and decisions at ATD are based upon merit, qualifications, performance and business needs.  All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally-protected genetic information, marital status, veteran status or sexual orientation.

     

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  • Job Overview

     
    The IT Business Analyst is primarily responsible for implementing and managing Achieving the Dream’s (ATD) Salesforce CRM entity.  Duties will include but are not limited to maintaining existing processes (such as the annual reflections process, Salesforce CPQ, coach portal, reports/dashboards and the contact update request process), gathering new functionality requirements, conducting gap and data analyses, maintaining process documentation, troubleshooting, coding, testing, debugging, maintaining 3rd-party integrations and implementing new processes and software.  The IT Business Analyst works closely with operational leadership to determine the best solution for solving ATD’s business problems through technology.  This position reports directly to the Executive Director, Information Technology and Digital Transformation.

    Duties and Responsibilities

    Business Analyst (60%)

    • Collaborate with end users (Executive Director, Services Management; Development Director; VP of Finance & Admin; VP, Network Engagement) to define business requirements to meet their teams’ needs in Salesforce.
    • Maintain and support the technical implementation of existing business processes such as: the annual sales cycle, contact maintenance, and annual reflections data gathering process.
    • Work with end users to ensure data quality and integrity in platform applications within Salesforce.
    • In collaboration with Executive Director, Services Management, lead discovery and requirements refinement sessions to uncover end users’ business, functional, and technological requirements.
    • Conduct data and gap analyses to ensure Salesforce is meeting end user needs.
    • Implement configuration tasks as determined.
    • Define system integration and user-acceptance test plans.
    • Analyze technical issues and provide bug fixes/ issues.
    • Partner with the business areas in the creation of process workflow documentation and user manuals.
    • Create end user reports as required.

    3rd-Party Integrations (15%)

    • Manage and maintain IT infrastructure between Salesforce and other systems & processes including but not limited to the Finance ERP (NetSuite) and the Learning Management Solution (Canvas).
    • Utilize Dell Boomi to provide middleware integrations with existing API’s.
    • Manage, maintain, and support e-signature and e-marketing solutions utilizing data and processes from Salesforce. 
    • Manage and install third party AppExchange applications.

    Solutions Architect (15%)

    • Assess the system and business process architectures currently in place and works with staff to recommend improvements.
    • Identify solutions based on business and technical criteria, analyzes alternatives and implements designs.
    • Research current and emerging technologies and process methodologies and propose changes and tailoring where needed.
    • Design develop (program), test, document, and deploy high-quality business solutions in consultation with Executive Director, IT and Executive Director, Services Management.
    • Maintain existing technical solutions and customizations of the Salesforce environment Analyze, debug, understand managed package code and provide solutions based on Salesforce best practices.

    Salesforce Administration, Management, and Support (10%)

    • Act as support for business impacting Salesforce related issues.
    • Ensure proper controls are in place in the areas of security, access, design, and release standards.
    • Investigate and resolve production issues.
    • Monitor and manage Salesforce releases and feature changes and ensure system uptime.
    • Develops system training material and user documentation to support implementation activities in consultation with Executive Director, Services Management.
    • Maintain collaborative relationships with Salesforce and other third-party vendors to achieve project goals where necessary.
    • Participate in the evolution of team best practices, standards and policies.
    • Stay current with the periodic Salesforce releases and ensure system uptime.

    Skills/Qualifications/Experience

    • Associates Degree or above preferred and 5 or more years technical experience, or equivalent experience to demonstrate technical proficiency.
    • Prior experience as a Business System Analyst role preferred.
    • Background with architecture concepts (integration styles, architecture styles, patterns)
    • Salesforce Certification is preferred.
    • Strong understanding and hands-on experience with Agile software development methodologies.
    • Experience with Salesforce administration, declarative configuration, and maintenance, CPQ, Community, Lightning and Lightning Flow.
    • Experience in Sales, Higher Education and non-profit processes a plus.
    • Strong project management skills and ability to complete projects on time.
    • Strong problem-solving skills with the ability to translate analytic data into strategic ideas.
    • Be able to multi-task, be flexible and perform in a fast-paced environment.
    • Must have strong written and interpersonal skills.

    Core Competencies

    Collaboration: Demonstrates respect, humility and willingness to collaborate when seeking to understand others and making decisions.

    Disciplined Execution: Has the ability to break down big picture work goals into management tasks; has the foresight to anticipate potential roadblocks in order to ensure timely completion of tasks and projects.

    Effective Communication: Ability to actively listen and thoughtfully question in order to create greater understanding and to offer insights that advance problem-solving.

    Learning Orientation: Embraces challenges, new ideas and different perspectives as an opportunity to learn; continually seeks out and applies new learning to activate change or improvements.

    Systems Thinking:  Defines the system and one’s role in the system. Sees relationships and the dynamic elements of the holistic system and executes work accordingly. Influences the system and maps connections to ATD’s external landscape.

    Change Agent:  Serves as an agent of change at a personal, team, and organizational level to pursue outcomes for students. Adapts as the environment changes, while managing associated risks.  Motivates staff, team, organization, and partners to activate the change needed to advance defined priorities.

    Culturally Competent: Models appreciate inquiry to gain understanding and awareness of others’ cultural identity and practices.  Creates safe and constructive forums for sharing diverse perspectives and opinions.

    Emotional Intelligence: Demonstrates self-awareness and self-regulation and recognizes impact of personal behavior on others.

    Level of Travel Required:         Minimal


    Physical Demands

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The noise level in the work environment is usually moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of this position.

    Equal Opportunity Employer

    At Achieving the Dream, Inc. (ATD) we strive to attract, develop and retain highly qualified and diverse individuals. ATD is committed to creating and maintaining a diverse work environment and is proud to be an equal opportunity employer. Employment policies and decisions at ATD are based upon merit, qualifications, performance and business needs.  All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally-protected genetic information, marital status, veteran status or sexual orientation.

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  • Job Overview

    This position is part of the team that is responsible for assisting in the development and improvement of ATD’s financial practices. The role requires the ability to develop innovative solutions and process improvements based upon technical accounting knowledge, analytical skills, and understanding of financial systems.  The Accounting Manager is expected to have broad knowledge across the finance and accounting team’s core functions. The Accounting Manager reports to the Vice President of Finance and Administration.

    duties and Responsibilities

    Controller Functions

    • Analyze and reconcile specific general ledger accounts associated with the Statement of Financial Position (Balance Sheet) and the Statement of Activities (P&L).
    • Prepare cash flow analyses for near term and long term.
    • Maintain financial accounting systems for internal and external reporting, including revenue and expense recognition, cash management, accounts payable, and accounts receivable
    • Work with members of the operations team to ensure timely month end close and financial reporting
    • Oversee the production of periodic financial reports; ensures that the reported results comply with generally accepted accounting principles or financial reporting standards
    • Ensure that all reviews, account reconciliations and audit prep work are completed in a timely manner
    • Provide control of cash collections and cash disbursement including reviewing invoices and check requests, tracking and authorizing all bills, approving check disbursements, reconciling bank statements, and preparing appropriate reports.

    Grants Management

    • Reconcile GL Grants and Accounts Receivable, all Payable accounts and review and analyze Statement of Activities (P&L) reports for all grants and sub grants monthly.
    • Maintain grant and sub-grant information.
    • Coordinate the follow-through on deadlines and financial reporting requirements over the life of each grant or contract, including preparation of compliance reports for ATD funders.
    • Review and/or prepare annual financial reports from colleges and national partner organizations in accordance with their approved re-grant agreements.
    • Monitor and distribute expenditures in accordance with approved grant agreements.

    Budgets

    • Working with VP, develop annual budgets and budget forecasts, develop scenarios and modeling.
    • Working with program and development staff, develop budgets for grant proposals.

    Invoicing and Accounts Receivable

    • Ensure invoices to colleges are accurately and timely issued.
    • Monitor accounts receivable for contracts and grants; follow up and coordinate collections as needed.
    • Disseminate aging accounts receivable report to leadership team.

    Requirements

    Skills/Qualifications/Experience

    • Bachelor’s degree required, preferably in accounting or business, along with relevant advanced degree or certification (Master’s degree, CPA, etc.)
    • Minimum seven years of accounting, program billing and accounts receivables experience, ideally working in a nonprofit organization.
    • Intermediate to advanced computer literacy, including spreadsheets and accounting software; knowledge of Oracle NetSuite.
    • Knowledge of standard contract terms including reimbursable and non-reimbursable expenses applied in the billing process.
    • Good written and oral communication skills and strong organizational skills.
    • Ability to work independently, take initiative, set priorities and see projects through to completion.
    • Strong problem-solving and analytical skills.
    • Strong service orientation.
    • Ability to break down big picture work goals into manageable tasks, along with ability to manage work processes effectively and efficiently to deliver high quality work. 
    • Can proactively communicate crucial information up, down, and across, both inside and outside of the organization.

    competencies

    Collaboration:  Demonstrates respect, humility and willingness to collaborate when seeking to understand others and making decisions.

    Effective Communication:  Ability to actively listen and thoughtfully question in order to create greater understanding and to offer insights that advance problem-solving.

    Disciplined Execution:  Perseveres in addressing complex issues despite significant obstacles.

    Learning Orientation: Embraces challenges, new ideas and different perspectives as an opportunity to learn; continually seeks out and applies new learning to activate change or improvements.

    Culturally Competent: Models appreciate inquiry to gain understanding and awareness of others’ cultural identity and practices. Creates safe and constructive forums for sharing diverse perspectives and opinions.

    Emotional Intelligence: Demonstrates self-awareness and self-regulation and recognizes impact of personal behavior on others.


    Travel required: minimal

    Physical Demands

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.
     

    Equal Opportunity Employer - June 24, 2020
    ATD is committed to creating and maintaining a diverse work environment and is proud to be an equal opportunity employer. Employment policies and decisions at ATD are based upon merit, qualifications, performance and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally-protected genetic information, marital status, veteran status or sexual orientation.

    ~ Employment is contingent on a candidate’s successful completion of a background check.

     

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  • Job Overview

    The Executive Director, Information Technology and Digital (ED) is responsible for the overall planning, organizing, and execution of all IT operational functions and directs programs across ATD’s IT infrastructure, enterprise systems, digital and data solutions. The ED supports the continuous improvement and scalability of technology and maximizes the effectiveness and security of the IT infrastructure. This position serves on the President’s Leadership Team (PLT) and works closely with the executive leaders and business process owners to provide effective and cost-efficient information systems that enable Achieving the Dream’s strategies, programs, and operations. Providing regular strategic and operational reports to the President/CEO, this position provides transformative leadership to instill a culture of proactive service into the IT organization.  Although this position is based in the Silver Spring, MD headquarters, the CIO/Executive Director of Information Technology also provides technology leadership and support to the Portland, OR office and ensures that remote contract/part-time employees can access systems remotely.

    duties and Responsibilities

    Strategic Leadership & Planning (30%)

    • Develop and maintain short and long-term IT systems planning, ensuring current and planned technical architecture, investments and solutions are aligned with ATD’s strategic objectives and capacity planning.
    • Collaborate with operational leaders to implement and standardize IT business processes and use of new technologies.
    • Oversee ATD’s knowledge management, data, digital, and web technology needs recommending cost-effective and integrated solutions.
    • Manage the cross functional utilization of data and web technology solutions to transform use of business analytics.
    • Monitor how evolving technology trends impacting current and future business demands.

    Technology Infrastructure Implementation, Management, and Support (20%)

    • Manage IT infrastructure, systems & processes including maintenance and implementation of hardware and software applications.
    • Manage disaster recovery planning ensuring successful technology enablement and capacity management.
    • Plan and implement a fiscal year budget for prioritized IT technical assistance, capital and operational expenditures.
    • Create an IT governance framework including development of IT policies and procedures and oversight of the IT Governance Committee.
    • Negotiate, manage, and monitor vendor and contractor relationships and agreements to deliver outcomes-based specialized services in high priority area.

    Salesforce and NetSuite Enterprise Systems (15%)

    • Oversee the development and implementation of improved solutions and management of ATD’s ERP systems (Salesforce, NetSuite).
    • Coordinate review and release of Salesforce and third-party managed package changes with impacted IT, QA and Business Partner teams.
    • Provide thought-leadership in ERP technology utilization, helping to define approaches that maximize performance.

    Application Management (20%)

    • Provide IT support for Canvas (Learning Management System).
    • Integrate existing cloud-based applications together to maximize the advantages of automation to improve overall organizational efficiencies.
    • Participate in the ongoing expansion of technical implementations of cloud-based platforms when beneficial to the organization’s development and delivery needs.
    • Champion the integration of productivity tools to support business operation efficiency and effectiveness.

    Help Desk Management (15%)

    • Oversee the techs support function including troubleshooting and resolving software, hardware, and active directory issues escalated from tech support.
    • Oversee and manage the deployment, upgrade, and support of all IT equipment including laptops, tablets, monitors, printers, and mobile devices.

    Skills/Qualifications/Experience

    • BA/BS and a minimum of 7 or more years of experience leading an IT function.
    • Experience driving a transformation to a digitally enabled environment.
    • Knowledge and familiarity with cloud -based platforms (e.g. Salesforce, Canvas, NetSuite)
    • Ability to manage vendors and negotiate contracts.
    • Expert knowledge in designing and implementing effective IT and security policies.
    • Ability to think strategically, drive for results, and build a high-performance IT team.
    • Strong project management skills and ability to complete projects on time.
    • Strong problem-solving skills with the ability to translate analytic data into strategic ideas.
    • Knowledgeable about information management, methodologies to support data capture, quality control, storage and output processes.
    • Be able to multi-task, be flexible and perform in a fast-paced environment.
    • Must have excellent interpersonal skills and effective in interfacing with internal and external stakeholders.
    • Preferred certifications:  PMP.

    core competencies

    Collaboration: Demonstrates respect, humility and willingness to collaborate when seeking to understand others and making decisions.

    Disciplined Execution: Has the ability to break down big picture work goals into management tasks; has the foresight to anticipate potential roadblocks in order to insure timely completion of tasks and projects.

    Effective Communication: Ability to actively listen and thoughtfully question in order to create greater understanding and to offer insights that advance problem-solving.

    Learning Orientation: Embraces challenges, new ideas and different perspectives as an opportunity to learn; continually seeks out and applies new learning to activate change or improvements.

    Systems Thinking: Defines the system and one’s role in the system. Sees relationships and the dynamic elements of the holistic system and executes work accordingly. Influences the system and maps connections to ATD’s external landscape.

    Change Agent:  Serves as an agent of change at a personal, team, and organizational level to pursue outcomes for students. Adapts as the environment changes, while managing associated risks.  Motivates staff, team, organization, and partners to activate the change needed to advance defined priorities.

    Culturally Competent: Models appreciate inquiry to gain understanding and awareness of others’ cultural identity and practices.  Creates safe and constructive forums for sharing diverse perspectives and opinions.

    Emotional Intelligence: Demonstrates self-awareness and self-regulation and recognizes impact of personal behavior on others.

    Level of Travel Required:  minimal

    Physical Demands

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The noise level in the work environment is usually moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of this position.


    Equal Opportunity Employer

    At Achieving the Dream, Inc. (ATD) we strive to attract, develop and retain highly qualified and diverse individuals. ATD is committed to creating and maintaining a diverse work environment and is proud to be an equal opportunity employer. Employment policies and decisions at ATD are based upon merit, qualifications, performance and business needs.  All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally-protected genetic information, marital status, veteran status or sexual orientation.


     

    ~ EMPLOYMENT IS CONTINGENT ON A CANDIDATE’S SUCCESSFUL COMPLETION OF A BACKGROUND CHECK ~

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