Jobs & Internships

The work of improving student success is as difficult as it is important, which is why Achieving the Dream, Inc. actively recruits colleagues who can help us accomplish and sustain positive change. Below are the positions for which Achieving the Dream is actively recruiting.

Jobs

  • Job Overview

    This position works closely with program team leads, college relationship managers, and finance colleagues to create, support, and nurture positive long-term relationships with ATD Network colleges to ensure that they gain value from their ATD participation and are on track with the ATD supports they need to advance their student success work.

    Responsibilities and Deliverables/Job Duties

    Relationship Stewardship (90%)

    • Manage, update, monitor and further develop ATD’s customer relationship management solutions, ensuring the Network Engagement team is aware of changes occurring with Network participants.
    • Track and analyze the engagement of ATD colleges in ATD related activities such as learning events, learning initiatives, ATD services, etc.
    • Serve as the interface between college relationship managers and the Finance team to ensure the accuracy of college invoicing and the tracking of timely payments.
    • Monitor ATD performance against service level agreements and lead the development and implementation of an early alert system to flag issues.
    • Bring attention to and help resolve areas of concern as raised by network participants.
    • Alert the Network Engagement team and relationship managers to opportunities for ATD to provide additional support to colleges to advance their reform work.
    • With college relationship managers, build and maintain positive relationships with current Network colleges and key personnel at these institutions.
    • Assist in conducting relationship reviews to ensure institutions are satisfied with their ATD experience.

    Other Duties (10%)

    • Support the Network Engagement team with other duties as required to meet the unit’s goals around Network growth, retention, and satisfaction.

    Skills/Qualifications/Experience

    • Bachelor’s degree with minimum five years related experience, preferably in membership management in the nonprofit association field
    • Experience in a higher education setting or non-profit setting preferred
    • Prior relationship management and customer service experience
    • Strong interpersonal skills and an ability to build rapport with higher education network participants and with coworkers
    • Comfort with absorbing and interpreting large amounts of quantitative and qualitative data from different sources
    • Ability to efficiently craft clear and concise actionable written summaries and supporting evidence for relationship managers
    • Strong project management skills and experience managing multiple projects simultaneously
    • Working knowledge of Salesforce, MS Office 365, Qualtrics

    competencies

    Disciplined Execution:  Demonstrated ability to manage work processes effectively and efficiently in order to deliver high-volume, high-quality work.

    Effective Communication:  Ability to actively listen and thoughtfully question in order to create greater understanding and offer insights that advance problem-solving.

    Emotional Intelligence:  Demonstrates self-awareness and self-regulation and recognizes impact of personal behavior on others.

    Position Details

    Position Type:  Full-Time, Exempt Salary Grade:  6
    Starting Salary:  $69,000 - $75,000 per annum
    Reports to:   Executive Director of Services Management
    Work Location: Silver Spring, MD office
    Travel: Minimal


    April 1, 2019

    Achieving the Dream, Inc. does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, sexual orientation, gender identity, marital status, or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.

    ~ EMPLOYMENT IS CONTINGENT ON A CANDIDATE’S SUCCESSFUL COMPLETION OF A BACKGROUND CHECK ~

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  • Job Overview

    This position supports Achieving the Dream’s mission and strategy by planning, implementing, and evaluating employee relations and human resources policies, programs, and practices.  The Executive Director has oversight of all human resources disciplines such as compensation;benefits; employee leave programs; whistle-blower and conflict of interest policies; organizational policy recommendation, creation, and implementation; compliance; training and development; recruitment, selection and retention; and employee relations.

    The Executive Director serves on the President/CEO’s President’s Leadership Team (PLT) and reports to the President/CEO through the Executive Vice President.  The position works closely with the Finance/Operations lead as a partner and thought-leader on HR issues and oversees ATD operational staff members who dedicate some of their time to Human Resources.

    Responsibilities and Deliverables/Job Duties

    Talent Management (45%)

    • Develop strategic solutions to align the workforce with ATD’s strategic goals, ensuring all appropriate efforts are made to develop a diverse and inclusive team; oversee the recruitment and selection processes of new employees and counsel managers on candidate selection.
    • Maintain ATD’s work structure by updating job requirements and job descriptions for all positions.
    • Manage the employee onboarding process and coordinate with all departments to ensure employee access is properly completed for all new employees.
    • Monitor turnover and develop strategies to maintain/enhance morale and retention. Execute termination processes, including conducting and analyzing exit interviews and coordinating with all departments to ensure employee access is properly terminated for all exiting employees. Tracking and reporting out on trends related to exits.
    • Design and implement succession planning strategy for ATD, including considering opportunities for employees who demonstrate aptitude and desire for upward mobility.
    • Coordinate management training in interviewing, hiring, terminations, promotions, employee goal setting, performance review, safety, and sexual harassment.
    • Design and manage employee training and development including:  new hire orientation; leadership training and oversight of professional development seminars and workshops (including some related to Equity and core competencies) opportunities for staff.
    • Ensure planning, monitoring, and appraisal of employee work results by:  training managers to coach and discipline employees; administering ATD’s employee performance review and improvement program; scheduling management conferences with employees; hearing and resolving employee grievances through coaching and development of documented policies and procedures related to same; participating in disciplinary and termination meetings; and counseling employees and supervisors.
    • Working with outside counsel, serve as the primary contact for legal counsel in risk mitigation activities and litigation pertaining to employee relations matters.
    • Maintain historical human resource and employee records, the ATD employee handbook and the organizational staffing chart.
    • Ensure a positive work environment that is safe, fulfilling, inclusive, respectful, free from discrimination and harassment, and promotes overall well-being.

    Compensation and Benefits (25%)

    • Guide, manage, document and communicate ATD’s compensation and benefits practices and procedures. Activities include developing strategic compensation plans, benchmarking pay with comparable organizations, aligning performance management systems with compensation structure and monitoring negotiations for group healthcare, retirement, and insurance benefits.
    • Manage all aspects of employee benefits programs and inform employees of benefits; study and assess benefit needs and trends; recommend benefit programs to management; direct processing of benefit claims; obtain and evaluate benefit contract bids; award benefit contracts; and design and conduct educational programs on benefit programs.
    • Serve as primary contact for staff, management, and vendors related to employee services, benefits, and counseling.

    Employee Relations (20%)

    • Interact with ATD employees and Leadership on simple and complex employee relations issues.  Must have the ability to guide with authority, lead and direct conversations on the Employee Relations.
    • Provide senior leadership support for the effective operation of the Culture and Equity Committee.

    Other (10%)

    • Work with Finance to process semi-monthly payroll.
    • Oversee integrity of HR and payroll data.
    • Ensure legal compliance by monitoring and implementing applicable human resource federal and state requirements, including Family & Medical Leave Act; conducting investigations as appropriate; maintaining records; and representing the organization at hearings.
    • Other duties as assigned, including special projects.

    Skills/Qualifications/Experience

     

    • Minimum 10 years’ experience in human resources, with at least five years at a management level; preferably in a nonprofit or association environment
    • Bachelor's degree
    • PHR or SPHR Certification preferred
    • General knowledge of relevant employment laws and practices
    • Proficiency with Microsoft Office
    • Highly attuned ability to operate in sensitive, confidential matters
    • Demonstrated ability to respond effectively to the most sensitive inquiries or complaints
    • Ability to read, analyze, and interpret complex documents
    • Demonstrated decision-making capabilities based on analytical tools and critical thought processes
    • Strong negotiation skills
    • Strong project management skills required, with experience managing multiple projects simultaneously
    • Excellent oral and written communication skills; ability to communicate and present results to different audiences at various levels throughout the organization
    • Solid knowledge of state and federal employment labor laws
    • Collaborative and flexible leader, with a strong commitment to developing best human resource practices at both the staff and organizational levels
    • Hands-on manager with gravitas, integrity and a desire to work in a dynamic, mission-driven environment
    • Leader who is a team player committed to enabling the success of ATD’s programs and publications
    • Must have high level of intercultural competence, along with deep understanding of DEI principles and experience building diverse and inclusive environments

    COMPETENCIES

    Change Management:  Anticipates changing circumstances and engages stakeholders in moving forward with change

    Cultural Competence:  Models appreciate inquiry to gain understanding and awareness of others’ cultural identity and practices.  Creates safe and constructive forums for sharing diverse perspectives and opinions.

    Disciplined Execution:  Is able to break down big picture work goals into management tasks; has the foresight to anticipate potential roadblocks in order to ensure timely completion of tasks and projects.

    Effective Communication:  Ability to actively listen and thoughtfully question in order to create greater understanding and to offer insights that advance problem-solving.

    Level of Travel Required: Occasional


    April 1, 2019

    Achieving the Dream, Inc. does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, sexual orientation, gender identity, marital status, or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.

    ~ EMPLOYMENT IS CONTINGENT ON A CANDIDATE’S SUCCESSFUL COMPLETION OF A BACKGROUND CHECK ~

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  • Job Overview

    To advance ATD’s goals of economic mobility and equity, the Holistic Student Supports Coach guides colleges and state systems in transforming the student experience through the creation of an integrated and comprehensive, holistic student supports approach (including advising, career planning, and financial stability) that enables students to develop and follow an achievable career, academic, and financial path and access the resources they need to be successful. The Holistic Student Supports Coach develops and delivers trainings, workshops, and professional development to assist colleges and states in building capacity to implement holistic student supports. In particular, the Coach supports colleges as they build strategies to bridge communication across disparate departments, integrate key support services, change workflows in order to streamline operational processes, and ensure that strategic monitoring of student progress is connected with evidence-based interventions.

    This position reports to the Executive Director of Holistic Student Supports, serves as a member of the Innovation team, and works collaboratively with other teams within ATD to ensure effective communication and collaboration across initiatives.

    Responsibilities and Deliverables/Job Duties

    Holistic Student Supports Institution Coaching (70%)

    Through a combination of on-campus site visits, engagement at learning events, and virtual support, the Coach provides culturally responsive, customized coaching to:

    • Support the college in the assessment of needs and gaps in the student experience and institutional workflow processes through a variety of activities, such as: trainings, focus group facilitation, meeting with stakeholders at all organizational levels, touring campus facilities, and presenting recommendations.
    • Guide the college through a facilitated planning process, including creating student-facing vision and goals, to design and implement a holistic student support approach at the institution.
    • Assist the college in developing communication and engagement strategies and plans.
    • Build a culture of inquiry and continuous improvement.
    • Build capacity in leading change through onsite trainings and virtual coaching.
    • Advise the college on how to best access relevant resources and best practices in the field.
    • Advise the college on strategies for fostering a culture of transparency, trust, and confidence.

    Holistic Student Supports Capacity-Building and Field Presence (20%)

    • Develop and deliver trainings, workshops, and coaching curricula that provide strategic assistance on the redesign and integration of advising and student support services.
    • Develop and implement business processes to support ATD’s holistic student support coaching services.
    • Coordinate and facilitate learning events on the topic of holistic student supports.
    • Curate resources, research, and college examples to provide relevant examples of successful holistic student supports models and services.
    • Represent ATD as a thought leader at national conferences and events.
    • Cultivate new partnerships and opportunities for ATD’s services.

    Development of ATD Coaching Content (10%)

    • Work collaboratively with ATD staff and consultants on developing ATD’s coaching curriculum and training offerings.
    • Support the development of the Pathways coaching work.
    • Serve as trainer for ATD staff and coaches on coaching content.

    Skills/Qualifications/Experience

    • Master’s degree or Ph.D. in education leadership, social sciences, teaching and learning, or related discipline.
    • Minimum seven years of experience in educational administration and leadership.
    • Experience as a consultant, coach, or facilitator along with advising and student services practitioner experience.
    • Experience leading transformative change initiatives.
    • Must be able to communicate effectively, both orally and in writing, with a variety of groups including technical, professional, and executive audiences; ability to facilitate workshops and group discussions and synthesize institutional needs and opportunities.
    • Ability to work productively in both team and independent settings.
    • Exceptional listening and customer service skills and professional demeanor with high emotional intelligence.
    • Must be self-motivated and disciplined, with capacity to be highly productive working under pressure and within time constraints.
    • Flexibility and a tolerance for ambiguity; must be able to manage and champion change effectively.
    • Commitment to the equity and diversity values and mission of ATD.

    competencies

    Collaboration:  Demonstrates respect, humility and willingness to collaborate when seeking to understand others and making decisions.

    Effective Communication:  Ability to actively listen and thoughtfully question in order to create greater understanding and to offer insights that advance problem-solving.

    Disciplined Execution:  Is able to break down big picture work goals into management tasks; has the foresight to anticipate potential roadblocks in order to ensure timely completion of tasks and projects.

    Level of Travel Required:  Frequent


    April 1, 2019

    Achieving the Dream, Inc. does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, sexual orientation, gender identity, marital status, or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.

    ~ EMPLOYMENT IS CONTINGENT ON A CANDIDATE’S SUCCESSFUL COMPLETION OF A BACKGROUND CHECK ~

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  • Job Overview

    The Development Officer supports the Director of Development in refining and executing a comprehensive development strategy and action plan for partner support for Achieving the Dream (ATD), with a special focus on corporate engagement and ATD learning events. The Officer is responsible for coordinating the research, development and production of the strategic sponsorship benefits, content, and budgets for fundraising proposals, memoranda of understanding, grant agreements, and corporate contracts. The individual will work closely with the Events, Finance, Communications, and Program Teams within ATD to effectively steward partners, monitor their engagement with ATD, and respond to their needs with an excellent customer service orientation. The Officer also supports the Director with other fundraising activities as needed.

    Responsibilities and Deliverables/Job Duties

    Corporate Stewardship (45%)

    • Steward all committed corporate relationships, including coordinating and fulfilling mutually agreed upon deliverables while maintaining positive relationships.
    • Coordinate, plan, attend, and execute corporate investor involvement at ATD events, including a large annual conference (DREAM) and multiple medium-sized convenings throughout the year.
    • Plan, schedule, develop, and execute engagement activities with corporate investors. Seek continual feedback and refine strategies and offerings.
    • Achieve revenue goals that support the financial sustainability of ATD.

    Outreach (35%)

    • Represent and advocate for Achieving the Dream regularly with prospective corporate investors and stakeholders.
    • Develop and maintain key long-term relationships with corporate investors through innovative engagement.
    • Develop innovative strategies for renewing corporate sponsorships.
    • Partner extensively with ATD’s Communications function to meet corporate donors’ expectations around their branding with ATD (e.g., assist with press releases, op eds, etc.).
    • Attend relevant meetings and calls with potential and committed corporate investors (both inside and outside the office) and recommend opportunities to ATD’s leadership team to meet and continue conversations.
    • Research industry and field convenings and conferences where ATD should attend and/or seek visibility in order to advance development goals.
    • Recommend and attend industry and field convenings and conferences where there is a corporate presence to strengthen and expand new corporate investor relationships.

    Communications and Other Supporting Activities (20%)

    • Monitor and report progress of development strategy activities that include corporate investors.
    • With Director of Development, develop agendas, reports, and supplemental documents for the events, finance, and program teams (e.g. for grant proposals or compliance reports or stewardship).
    • Work with Communications to develop evidence of impact for ATD through metrics driven partner stories (data, case studies, quotes, photos, and videos, etc.).
    • With the Communications and Events teams, develop and update materials for potential investors.
    • Develop presentations and related materials related to development for speaking and meeting engagements for members of the ATD leadership team.
    • Other duties as assigned.

    Skills/Qualifications/Experience

    • Bachelor’s degree and minimum of seven years’ experience in a development or fundraising role
    • Familiarity with the strategy and operations of corporate philanthropy and/or social responsibility teams
    • Familiarity with issues related to higher education and community colleges preferred
    • Excellent writing skills
    • Budget development and presentation graphics capability
    • Prior proposal writing and execution experience
    • Proven project management and time management skills
    • Strong interpersonal communication skills, including excellent phone and email manner to help build and maintain funder relationships, as well as comfort interacting in-person, by phone, and via email with donors
    • Able to prioritize, multi-task, collaborate, work independently and exercise discretion
    • Microsoft Office skills and familiarity with social media; experience using Salesforce or similar CRM

    competencies

    Collaboration:  Demonstrates respect, humility and willingness to collaborate when seeking to understand others and making decisions.

    Effective Communication:  Ability to actively listen and thoughtfully question in order to create greater understanding and to offer insights that advance problem-solving.

    Disciplined Execution:  Is able to break down big picture work goals into management tasks; has the foresight to anticipate potential roadblocks in order to ensure timely completion of tasks and projects.

    Level of Travel Required:  Occasional


    January 28, 2019

    Achieving the Dream, Inc. does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, sexual orientation, gender identity, marital status, or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.

    ~ EMPLOYMENT IS CONTINGENT ON A CANDIDATE’S SUCCESSFUL COMPLETION OF A BACKGROUND CHECK ~

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