Jobs & Internships

The work of improving student success is as difficult as it is important, which is why Achieving the Dream, Inc. actively recruits colleagues who can help us accomplish and sustain positive change. Below are the positions for which Achieving the Dream is actively recruiting.

Jobs

  • Job Overview

    The Operations Coordinator is responsible for providing varied, complex, and confidential administrative and project level support to ATD’s Operations team. The Operations team is comprised of Human Resources, Information Technology, Development, and Finance. The position will also provide occasional support to the K–12 program team. This position reports to the Executive Vice President and provides administrative support across all Operation team. This position is partially grant funded.


    Duties and Responsibilities

    Operations Team Leader Support (30%)

    • Assists in the preparation of materials for internal and external audiences.
    • Schedules and organizes meetings, conferences, and special events as requested.
    • Creates and maintains files, reviews drafts and finished documents for accuracy and grammar, including documents of a sensitive or confidential nature.

    Operations Team Support (65%)

    • Utilizes knowledge and understanding of underlying operational issues to assist in administrative problem solving.
    • Identifies and develops standard operating procedures (SOPs) for key areas within area of operation.
    • Independently composes and edits correspondence, reports, and documents for final approval by manager.
    • Compiles, analyzes, and summarizes data from multiple sources to create documents, reports, and presentations.
    • Maintains knowledge of ATD policies, processes, and procedures to ensure administrative efficiency.
    • Tracks and follows up regarding a variety of operation team action items or work activities as delegated.
    • Maintains ATD master calendar and stays abreast of immediate and long-term commitments and plans.
    • Identifies conflicts, flags problems for intervention and corrects course as appropriate.

    Other (5%)

    • Participates in meetings, committees, and workgroups as requested.
    • Serves as back up and supports the Executive Assistant and other administrative coordinators or teams as requested.
    • Performs other duties as assigned.


    Core Competencies

    • Collaboration: Acts as a team player who is responsive to others’ priorities, processes, and roles. Seeks assistance and input from colleagues to move the work forward.
    • Disciplined Execution: Models use of data to inform decision-making. Manages work processes effectively and efficiently against expectations.
    • Effective Communication: Actively listens. Develops tailored messages that respond to the different priorities and needs of the audience.
    • Learning Orientation: Embraces challenges, new ideas and different perspectives as an opportunity to learn; continually seeks out and applies new learning to activate change or improvements.
    • Systems Thinking: Defines the system and one’s role in the system. Sees relationships and the dynamic elements of the holistic system and executes work accordingly. Influences the system and maps connections to ATD’s external landscape.
    • Change Agent: Serves as an agent of change at a personal, team, and organizational level to pursue outcomes for students. Adapts as the environment changes, while managing associated risks. Motivates staff, team, organization, and partners to activate the change needed to advance defined priorities.
    • Culturally Competent: Models appreciative inquiry to gain an understanding and awareness of others’ cultural identity and practices. Creates safe and constructive forums for sharing diverse perspectives and opinions.
    • Emotional Intelligence: Demonstrates self-awareness and self-regulation and recognizes impact of personal behavior on others.


    Skills/Qualifications/Experience

    • BA/BS degree or associate degree or an equivalent combination of education and 3-4 years’ experience working in an administrative capacity supporting a team and mid to senior level managers.
    • Experience in a nonprofit or higher education environment preferred.
    • Ability to exercise initiative and good judgment and maintain effective working relationships with colleagues.
    • Ability to exercise professional judgment, confidentiality, and discretion.
    • Ability to read and interpret written material and compile data and prepare reports with attention to detail and accuracy.
    • Strong organizational skills with the ability to manage projects and meet deadlines.
    • Effective communication, including speaking, writing, and editing skills.
    • Flexible with the ability to act as resource for team members and staff.
    • Strong analytical, time management, and organizational skills.
    • Proficiency in Microsoft Office 365 and Zoom and Teams virtual platform required.
    • Knowledge of Wrike project management software, SmartSheet, Salesforce, Qualtrics, or other productivity and software tools highly preferred.

    Other: Pre-employment testing and assessment required.



    Physical Demands

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The noise level in the work environment is usually moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of this position.


    Equal Opportunity Employer

    Achieving the Dream, Inc. (ATD) attracts, develops, and retains highly qualified and diverse individuals. ATD is committed to creating and maintaining a diverse work environment and is proud to be an equal opportunity employer. Employment policies and decisions at ATD are based upon merit, qualifications, performance, and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.

    AttachmentSize
    PDF icon administrative-coordinator-operations_10-21-21.pdf179.71 KB
  • Job Overview

    The Research and Assessment team at Achieving the Dream supports the organization by building a culture of evidence. The team tracks ATD’s impact over time, evaluating the effectiveness of our existing services and providing results to inform decision making. The team also ensures that assessments being used by the program teams are aligned and implemented with fidelity. In some cases, the team also provides reports for Network colleges.  The team supports ATD learning events and at times contributes to data coaching for colleges with specific needs. While each member of the research and assessment team has areas of the work they are primarily responsible for, this is a highly collaborative team. All team members are expected to contribute to the team reaching goals and making deadlines.

    The Associate Director is responsible for identifying and defining appropriate measures, benchmarks, and strategic ways to use data including reporting from Network Colleges, Post-Secondary Partnership, Surveys, Event Evaluations, and project specific data collection. The position focuses on quantitative analysis and works with large data sets and manages survey data collection across the organization. The Associate Director will conduct research and data analysis on college access, progression, completion, transfer, equity gaps and workforce data and draw insights to inform decision-making and turn data into compelling narratives. The position reports to the Executive Director, Research & Assessment and supervises a Data Analyst. Please include a cover letter along with your resume to be considered for this position.


    Duties and Responsibilities

    Data Management and Dissemination (40%)

    • Manages data collected throughout the organization and integrates it with publicly available data to provide the foundation for tracking ATD’s impact
    • Supports strategic planning data initiatives, including ATD network student success measures and metrics, data collection, data products and support for ATD colleges.
    • Independently performs data analyses, basic and applied research to inform decision-making, effectiveness and alignment.
    • Provides data and metric guidance to ATD staff regarding funded learning initiatives, annual reporting, awards of excellence, data collection, data template design and other projects.
    • Draws data insights and translates them to a compelling narrative for various audiences.
    • Disseminates evidence-based learning to field.

    Survey Design and Analysis (35%)

    • Manage survey implementation and research for the organization.
    • Develops and analyzes surveys and event evaluations.
    • Provides guidance on good survey design for the organization.
    • Works with team to ensure the ICAT embeds principles of equity and explores how colleges can fully realize their potential to drive community change.
    • Supports network colleges in building data and technology capacity by leveraging results of the Institutional Capacity Assessment Tool (ICAT) and providing tailored assistance and supports
    • Responsible for the administration and reporting of the Institutional Capacity Assessment Tool (ICAT); and contributes to other toolkits produced by ATD

    Strategic Assistance (10%)

    • Works closely with colleagues who coordinate strategic planning, policy making, resource allocation, enrollment projections, assessment, and accreditation and grant funded initiatives, providing relevant reports to enhance data-driven decision-making.
    • Advances the organization’s agenda by generating infographics and other data dashboards or visualizations for a wide variety of stakeholders.
    • Supports network colleges in building data and technology capacity by participating in learning events, resource development, and providing strategic assistance.

    Other Responsibilities (15%)

    • Supports data and technology related sessions at annual network learning events such as the DREAM conference, Kickoff Institute, Coach retreat and Data and Analytics summits.
    • Maintains currency with higher education data sources, standards, and metrics; develops and maintains collegial working relationships with partner organizations such as the Association for Institutional Research, the American Association for Community Colleges, and the National Student Clearinghouse.


    Skills/Qualifications/Experience

    • Master’s degree in statistics, data science, higher education, social sciences, or related discipline.
    • Minimum five years of experience in data and analytics, with three to five years of practitioner experience at a postsecondary institution in institutional research, information technology, applied research and/or institutional effectiveness.
    • Expertise in quantitative research methods; extensive hands-on experience with complex data sets including manipulating, merging, restructuring, and analyzing large data sets.
    • Experience planning, coordinating, implementing, and completing projects on time and within budget preferred.
    • Must be able to communicate effectively, both orally and in writing, with a variety of groups including technical, professional, and executive audiences; ability to distill complex findings and concepts into key data-points, effective data visualizations and narratives.
    • Proficiency in statistical software (SAS, Stata, or R), Excel,  Tableau, and Qualtrics.
    • Ability to work productively in both team and independent settings.
    • Exceptional customer service skills and professional demeanor with high emotional intelligence.
    • Must be self-motivated and disciplined, with capacity to be highly productive working under pressure and within time constraints.
    • Flexibility and a tolerance for ambiguity; must be able to manage and champion change effectively.
    • Commitment to the equity and diversity values and mission of ATD.


    Core Competencies

    • Collaboration: Demonstrates respect, humility, and willingness to collaborate when seeking to understand others and making decisions.
    • Disciplined Execution: Has the ability to break down big picture work goals into management tasks; has the foresight to anticipate potential roadblocks to ensure timely completion of tasks and projects.
    • Effective Communication: Ability to actively listen and thoughtfully question to create greater understanding and to offer insights that advance problem-solving.
    • Learning Orientation: Embraces challenges, new ideas and different perspectives as an opportunity to learn; continually seeks out and applies new learning to activate change or improvements.
    • Systems Thinking: Defines the system and one’s role in the system. Sees relationships and the dynamic elements of the holistic system and executes work accordingly. Influences the system and maps connections to ATD’s external landscape.
    • Change Agent: Serves as an agent of change at a personal, team, and organizational level to pursue outcomes for students. Adapts as the environment changes, while managing associated risks. Motivates staff, team, organization, and partners to activate the change needed to advance defined priorities.
    • Culturally Competent: Models appreciative inquiry to gain an understanding and awareness of others’ cultural identity and practices. Creates safe and constructive forums for sharing diverse perspectives and opinions.
    • Emotional Intelligence: Demonstrates self-awareness and self-regulation and recognizes impact of personal behavior on others.


    Physical Demands

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The noise level in the work environment is usually moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of this position.


    Equal Opportunity Employer

    Achieving the Dream is committed to creating and maintaining a diverse work environment and is proud to be an equal opportunity employer. Employment policies and decisions at ATD are based upon merit, qualifications, performance, and business needs.  All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.

    AttachmentSize
    PDF icon associate-director-research-assessment-i.pdf294.23 KB
  • Job Overview

    The Research and Assessment team at Achieving the Dream supports the organization by building a culture of evidence. The team tracks ATD’s impact over time, evaluating the effectiveness of our existing services and providing results to inform decision making. The team also ensures that assessments being used by the program teams are aligned and implemented with fidelity. In some cases, the team also provides reports for Network colleges. The team supports ATD learning events and at times contributes to data coaching for colleges with specific needs. While each member of the research and assessment team has areas of the work they are primarily responsible for, this is a highly collaborative team. All team members are expected to contribute to the team reaching goals and making deadlines.

    The Associate Director collaborates with ATD’s network engagement and coaching teams to create a cohesive assessment experience for colleges with standardized language, formats, and results. This works will include building templates for assessments, working to ensure each team has an assessment that serves its needs, and training for coaches who implement the assessments to ensure fidelity. The position supports other Research and Assessment team members with data collection and analysis when needed and contributes to the team’s work to track ATD’s impact over time and provide evidence needed for decision making. The position reports to the Executive Director, Research & Assessment and supervises a Data Analyst. Please include a cover letter along with your resume to be considered for this position.


    Duties and Responsibilities

    ATD Portfolio of Opportunity Assessments (65%)

    The majority of the assessments used by ATD are capacity or needs assessments that help guide the work of institutional transformation. This position will lead efforts to align these assessments and ensure fidelity of implementation across ATD.

    • In collaboration with the ATD network engagement and coaching teams ensures the suite of opportunity assessments are aligned for a cohesive experience.
    • Facilitates development of standardized language and formats for ATD assessments.
    • Facilitates development of reporting templates and standards.
    • Designs protocols for the ATD opportunity assessments where needed.
    • Designs protocols for sense making activities for colleges utilizing assessment results.
    • Trains ATD staff to administer opportunity assessments.
    • Trains ATD staff and supports drawing data insights and translating them to a compelling narrative for various audiences.
    • Facilitate mapping the existing assessments to the Institutional Capacity Assessment Tool that grounds all assessment work at ATD.

    Survey Design and Analysis (10%)

    • Supports survey design and implementation across projects for the team 
    • Independently performs data analyses, basic and applied research to inform decision-making, effectiveness, and alignment
    • Provides data and metric guidance to ATD staff regarding funded learning initiatives, annual reporting, awards of excellence, survey design, data collection, data template design, data visualizations and other projects.

    Strategic Assistance (10%)

    • Supports network colleges in building data and technology capacity by providing tailored assistance and supports.

    Other Responsibilities (15%)

    • Supports data and technology related sessions at annual network learning events such as the DREAM conference, Kickoff Institute, Coach retreat and Data and Analytics summits.
    • Maintains currency with higher education data sources, standards, and metrics; develops and maintains collegial working relationships with partner organizations such as the Association for Institutional Research, the American Association for Community Colleges, and the National Student Clearinghouse.


    Skills/Qualifications/Experience

    • Master’s degree in policy analysis, social sciences, higher education, or related discipline
    • Minimum two years of experience in data and analytics, and three to five years of practitioner experience at a postsecondary institution in project management, policy, or evaluation
    • Experience planning, coordinating, implementing, and completing projects on time and within budget
    • Experience in both quantitative and qualitative research methods;
    • Program and/or grant evaluation experience
    • Must be able to communicate effectively, both orally and in writing, with a variety of groups including technical, professional, and executive audiences; ability to distill complex findings and concepts into key data-points, effective data visualizations and narratives
    • Proficiency in Excel, Qualtrics
    • Proficiency in Tableau and Statistical software (SAS, stata) preferred
    • Ability to work productively in both team and independent settings
    • Exceptional customer service skills and professional demeanor with high emotional intelligence
    • Must be self-motivated and disciplined, with capacity to be highly productive working under pressure and within time constraints
    • Flexibility and a tolerance for ambiguity; must be able to manage and champion change effectively
    • Commitment to the equity and diversity values and mission of ATD


    Core Competencies

    • Collaboration: Demonstrates respect, humility, and willingness to collaborate when seeking to understand others and making decisions.
    • Disciplined Execution: Has the ability to break down big picture work goals into management tasks; has the foresight to anticipate potential roadblocks to ensure timely completion of tasks and projects.
    • Effective Communication: Ability to actively listen and thoughtfully question to create greater understanding and to offer insights that advance problem-solving.
    • Learning Orientation: Embraces challenges, new ideas and different perspectives as an opportunity to learn; continually seeks out and applies new learning to activate change or improvements.
    • Systems Thinking: Defines the system and one’s role in the system. Sees relationships and the dynamic elements of the holistic system and executes work accordingly. Influences the system and maps connections to ATD’s external landscape.
    • Change Agent: Serves as an agent of change at a personal, team, and organizational level to pursue outcomes for students. Adapts as the environment changes, while managing associated risks. Motivates staff, team, organization, and partners to activate the change needed to advance defined priorities.
    • Culturally Competent: Models appreciative inquiry to gain an understanding and awareness of others’ cultural identity and practices. Creates safe and constructive forums for sharing diverse perspectives and opinions.
    • Emotional Intelligence: Demonstrates self-awareness and self-regulation and recognizes impact of personal behavior on others.


    Physical Demands

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The noise level in the work environment is usually moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of this position.


    Equal Opportunity Employer

    Achieving the Dream is committed to creating and maintaining a diverse work environment and is proud to be an equal opportunity employer. Employment policies and decisions at ATD are based upon merit, qualifications, performance, and business needs.  All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.

    AttachmentSize
    PDF icon associate-director-research-assessment-ii.pdf290.14 KB
  • Job Overview

    The Research and Assessment team at Achieving the Dream supports the organization by building a culture of evidence. The team tracks ATD’s impact over time, evaluating the effectiveness of our existing services and providing results to inform decision making. The team also ensures that assessments being used by the program teams are aligned and implemented with fidelity. In some cases, the team also provides reports for Network colleges.  The team supports ATD learning events and at times contributes to data coaching for colleges with specific needs. While each member of the research and assessment team has areas of the work they are primarily responsible for, this is a highly collaborative team. All team members are expected to contribute to the team reaching goals and making deadlines.

    The data analyst supports the work across the team with data analysis and reporting. This position focuses on qualitative analysis of a variety of data sources and building data visualizations for a variety of audiences. In addition to analysis and reporting, this position supports data collection efforts by building surveys and forms. In addition, this position contributes to ATD learning events and coaches as needed. The data analyst reports to the Associate Director of Research and Assessment. Please include a cover letter along with your resume to be considered for this position.


    Duties and Responsibilities

    Qualitative Analysis and Reporting (60%)

    • Complete qualitative analysis on a variety of projects under the supervision of the executive director of research and assessment. ATD uses an applied qualitative analysis model, which requires working on short timelines and using high level coding structures to be able to provide reporting in a timely manner.
    • Provide administrative support for qualitative research projects (organizing coding assignments, cleaning data sets, setting up calendars to keep projects on schedule)
    • Co-author reports on qualitative analysis with other members of the research and assessment team.
    • Work with national program staff to develop meaningful analyses for stakeholder and client reporting.

    Dashboards for internal data monitoring (15%)

    • Work with ATD teams to develop dashboards that monitor key metrics for each team.
    • Maintain and keep dashboards up to date.
    • Train ATD colleagues to access and use dashboards.
    • Produce executive summaries of research findings using data visualizations.

    Achieving the Dream Support (15%)

    • Support Survey administration in Qualtrics and build new surveys and reports as needed Support the Research team with other duties as required to meet the team’s goals around data collection and reporting.
    • Support additional research projects as needed including recruitment, literature reviews, and developing protocols for data collection and analysis.
    • Support research efforts within the organization with data collection, analysis and reporting support.
    • Support reporting efforts using National Student Clearinghouse data.

    Other Duties (10%)

    • Support organizational events and convenings
    • Other duties as assigned.


    Skills/Qualifications/Experience

    • Bachelor’s degree in Social Science, Education, Human Development, Public Administration, Sociology, or other research-oriented fields; master’s degree preferred
    • Three years related experience working with qualitative data and reporting in a research or evaluation context.
    • Proficiency in Dedoose, Tableau, Qualtrics, and Adobe required.
    • Experience in statistical software (Stata, SAS. SPSS, R) preferred.
    • Ability to build systems for recurrent reporting.
    • Ability to prioritize, multi-task, and manage multiple projects.
    • Ability to collaborate and work independently.
    • Ability to maintain confidentiality protocols.


    Core Competencies

    • Collaboration: Demonstrates respect, humility, and willingness to collaborate when seeking to understand others and making decisions.
    • Disciplined Execution: Has the ability to break down big picture work goals into management tasks; has the foresight to anticipate potential roadblocks to ensure timely completion of tasks and projects.
    • Effective Communication: Ability to actively listen and thoughtfully question to create greater understanding and to offer insights that advance problem-solving.
    • Learning Orientation: Embraces challenges, new ideas and different perspectives as an opportunity to learn; continually seeks out and applies new learning to activate change or improvements.
    • Systems Thinking: Defines the system and one’s role in the system. Sees relationships and the dynamic elements of the holistic system and executes work accordingly. Influences the system and maps connections to ATD’s external landscape.
    • Change Agent: Serves as an agent of change at a personal, team, and organizational level to pursue outcomes for students. Adapts as the environment changes, while managing associated risks. Motivates staff, team, organization, and partners to activate the change needed to advance defined priorities.
    • Culturally Competent: Models appreciative inquiry to gain an understanding and awareness of others’ cultural identity and practices. Creates safe and constructive forums for sharing diverse perspectives and opinions.
    • Emotional Intelligence: Demonstrates self-awareness and self-regulation and recognizes impact of personal behavior on others.


    Physical Demands

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The noise level in the work environment is usually moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of this position.


    Equal Opportunity Employer

    Achieving the Dream is committed to creating and maintaining a diverse work environment and is proud to be an equal opportunity employer. Employment policies and decisions at ATD are based upon merit, qualifications, performance, and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.

    AttachmentSize
    PDF icon data-analyst-ii_9-22-21.pdf352.59 KB
  • Job Overview

    Reporting to the Chief Strategy Officer, the Executive Director of Marketing and Communications is responsible for raising ATD’s visibility through the execution of an integrated marketing and communications strategy managing internal and external communications that position ATD as a thought leader, support successful engagement and retention of colleges’ in-Network services, ensure strong stewardship of philanthropic investments, and that promote, enhance, and protect the organization’s brand.  The Executive Director leads a team consisting of a director of communications, a communications and marketing content specialists, and outside contractors and vendors as needed.

    The Executive Director of Marketing and Communications is also responsible for the development, integration, and implementation of a broad range of public relations activities relative to the strategic direction and positioning of the organization and its leadership.  The position is responsible for ATD’s integrated marketing and communications program and its tools, channels, and materials such as website, social media, e-newsletters, email, and other digital communications; media and public relations; and marketing and is accountable for maintaining a strong and consistent brand for ATD across all communication platforms and materials.


    Duties and Responsibilities

    Marketing  (30% )

    • Lead the execution of marketing initiatives and campaigns, leveraging internal support and driving collaboration.
    • Analyze customer insights, consumer trends, market analysis, and marketing best practices to build successful strategies.
    • Create, maintain, and conduct analytics reporting across multiple platforms and extract key insights for future campaign development.
    • Track and measure marketing outcomes including marketing activities, response, leads, and retention.
    • Work closely with the leadership team and staff to recognize internal and external communications opportunities and solutions, and define and execute appropriate strategies to support them.


    Communications (30%)

    • Develop and implement an integrated communications strategy ensuring consistent messaging and design across the organization that strengthens and advances ATD’s brand.
    • Broaden awareness and increase visibility of ATD programs and priorities across all target audiences.
    • Position ATD as a thought leader in the national conversation on student success, community colleges, and higher education reform through an active communications strategy, including the development and execution of media and public relations strategies, and social media campaigns working with the communications team and with contractors, as appropriate.
    • Develop and execute strategies for communicating ATD’s key messages and content through the digital and print materials, various tools, and channels to reach internal and external audiences.
    • Provide strategic guidance on Network communications activities by and for Network colleges.
    • Work cross-departmentally to develop an internal communications strategy to help staff stay up to date about the company’s vision, goals, projects, and executive updates.


    Operations (30%)

    • Oversee development of all ATD digital and print communications and marketing tools and channels, including website, social media, Network communications, annual report, and marketing collateral materials.
    • Actively participate as a member of the DREAM Planning Committee, to provide strategic communications support as well as support of specific event marketing and communications.
    • Manage relationships with external contractors and vendors to complete materials that are consistent with ATD’s message platform and visual brand.
    • Provide direction and guidance to identify media opportunities and ensure that ATD leaders and staff are prepared for interviews, responses, and presentations.
    • Lead the day-to-day activities of the communications function including budgeting, planning, and staff development.


    Team Development/Management Resources (10%)

    • Recruit and manage a communications team of professionals to support the development and execution of the integrated marketing and communications strategy.
    • Promote a culture of high performance and continuous improvement that values learning, collaboration, and a commitment to quality.
    • Mentor and develop staff using a supportive and collaborative approach on a consistent basis.
    • Establish and monitor staff performance and development goals, assign accountabilities, set objectives, establish priorities, provide direction and guidance, conduct annual performance appraisals, and administer salary adjustments.


    Skills/Qualifications/Experience

    • Bachelor’s degree in journalism, communications, marketing or related field is required. Advanced degree is preferred and a minimum of 10 years of experience at a senior management level. 
    • Experience in executing communications and marketing strategies within higher education and/or the education nonprofit field.
    • Commitment to equitable student outcomes and knowledge of the barriers to student success for students of color, economically disadvantaged students, first-generation students, etc.
    • Cross-cultural skills, awareness, and respect for working in a diverse setting.
    • Expertise in building and managing brands and creating content that articulates organizational goals and strategic direction.
    • Strategic thinker, problem solver, and collaborative team member.  Demonstrates willingness to collaborate, along with respect and humility, when seeking to understand others and making decisions. 
    • Ability to break down structural, functional, and cultural challenges to build internal and external relationships.
    • Demonstrated success in developing and mentoring junior staff and managing and supporting seasoned staff.
    • Proven experience and leadership in managing a comprehensive strategic marketing, communications, and media relations program to advance an organization's mission and goals. 
    • Communicates strategically to achieve specific objectives (e.g., considers optimal messaging and timing of communication); anticipates gaps and breakdowns in planned communications and preempts those problems.
    • Demonstrated skill in building relationships with top-tier reporters and editors, and in successfully positioning content with the media to achieve results.
    • Strong storyteller, writer, and editor with experience developing content for digital and print communications.
    • Excellent judgment and creative problem-solving skills, including negotiation and conflict resolution skills.
    • Ability to make decisions in a changing environment and anticipate future needs. Experience in breaking down big picture work goals into manageable tasks, with ability to discern the best role for ATD with external partners in moving shared work ahead.
    • Exceptional written, oral, interpersonal, and presentation skills and the ability to effectively interface with senior leaders, funders, partners, and staff.


    Competencies

    • Collaboration: Acts as a team player who is responsive to others’ priorities, processes, and roles. Seeks assistance and input from colleagues to move the work forward.
    • Disciplined Execution: Models use of data to inform decision-making. Manages work processes effectively and efficiently against expectations.
    • Effective Communication: Actively listens. Develops tailored messages that respond to the different priorities and needs of the audience.
    • Learning Orientation: Embraces challenges, new ideas and different perspectives as an opportunity to learn; continually seeks out and applies new learning to activate change or improvements.
    • Systems Thinking: Defines the system and one’s role in the system. Sees relationships and the dynamic elements of the holistic system and executes work accordingly. Influences the system and maps connections to ATD’s external landscape.
    • Change Agent: Serves as an agent of change at a personal, team, and organizational level to pursue outcomes for students. Adapts as the environment changes, while managing associated risks. Motivates staff, team, organization, and partners to activate the change needed to advance defined priorities.
    • Culturally Competent: Models appreciative inquiry to gain an understanding and awareness of others’ cultural identity and practices. Creates safe and constructive forums for sharing diverse perspectives and opinions.
    • Emotional Intelligence: Demonstrates self-awareness and self-regulation and recognizes impact of personal behavior on others.


    Physical Demands

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The noise level in the work environment is usually moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of this position.


    Equal Opportunity Employer

    At Achieving the Dream, Inc. (ATD) we strive to attract, develop, and retain highly qualified and diverse individuals. ATD is committed to creating and maintaining a diverse work environment and is proud to be an equal opportunity employer. Employment policies and decisions at ATD are based upon merit, qualifications, performance, and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.

    AttachmentSize
    PDF icon executive_director_marketing_communications_7-26-2021v4.pdf155.88 KB
  • Job Overview

    This position plays a vital role on the Services Management team by helping to coordinate, track, and maintain systems and processes that increase efficiency and improve the user experience; track and manage details across multiple projects; support learning events, tools, and resources; keep customer relationship management records clean and up to date; and organize resources in ATD’s shared learning platforms. The position reports to the Executive Director, Services Management and supports the Associate Director of College Relations as well as ATD’s Vice President, Network Engagement as requested.

    The functional competencies for this position require someone who has strong technical skills and attention to detail.


    Duties and Responsibilities


    Operations & Sales Support (60%)

    • Manage the maintenance of Salesforce records and report administration including tracking opportunities, creating dashboards, and reports.
    • Monitor and analyze marketing campaigns as assigned and use the information to create leads with extensive notes and tasks added to Salesforce.
    • Provide planning and implementation support to the sales team by assisting with meeting preparation, attending weekly sales meetings, recording meeting notes, updating Salesforce, organizing documents, and tracking action items and tasks in Salesforce as directed.
    • Work collaboratively with teams across ATD to ensure records in Salesforce are updated and accurate that enables the customer relationship mangers to complete in-depth client research, support strategic client communications/opportunities, and grow relationships with our colleges.
    • Support colleges in opening and closing the administration of the online Institutional Capacity Assessment Tool (ICAT), accessing supporting resources, and producing response distribution and summary reports.
    • Monitor, maintain and update ICAT organizational email accounts, ensuring communications are directed to the appropriate person with timely customer response.
    • Maintain the ICAT Courses in ATD Connect (Canvas) including enrollment of out of network colleges as appropriate.
    • Provide maintenance and user training support that enhances the use of software applications and digital tools that support sales enablement, including Canvas, Qualtrics, Salesforce, andthe ATD Coach Portal.
    • Support and provide input to the design, planning, and facilitation of webinars and trainings onservices management tools and resources.


    Contract Administration (30%)

    • Ensure that contract information in Salesforce is entered correctly and is consistently updated
    • Create, manage, and track custom coach assignments, contracts, and opportunities in Salesforce.
    • Provide support with the operational oversight of coaching contract development, expense management, and mandatory coach deliverables.
    • Ensure all technical contractual requirements are captured in Salesforce including grant requirements and deliverables when applicable.
    • Manage the college contract and invoicing process to move items through pipeline in timely manner.
    • Track coach deliverables and summarize findings in Salesforce.


    General Operations (10%)

    • Participate in staff meetings, attend events, and otherwise contribute to strengthening the impact of the team and organization.
    • Engage in professional development opportunities to enhance knowledge of ATD program and services.
    • Collaborate with staff in supporting the execution of ATD's strategic plan.


    Skills/Qualifications/Experience

    • Associate degree or higher in a technical or business-related field and 4 years in a sales or services support environment or an equivalent number of years or related experience.
    • Prior experience with sales cycles and the ability to influence the process to deliver business results.
    • Ability to collect, process, report and manage a variety of quantitative and qualitative data.
    • Ability to effectively communicate in writing.
    • Ability to evaluate data quality and perform data-cleaning operations.Experience assisting in the development, administration, and collection of surveys and questionnaires.
    • Excellent time management, problem solving, and organizational skills.
    • The capacity to multitask and manage multiple projects and assignments, often with competing deadlines.
    • Demonstrated proficiency in the following tools: Salesforce CRM (Customer Relationship Management), Qualtrics, Excel and Tableau, Microsoft Office Suite, and LMS (Learning Management System) such as Canvas.


    Competencies

    Collaboration: Demonstrates respect, humility, and willingness to collaborate when seeking to understand others and making decisions.

    Disciplined Execution: Has the ability to break down big picture work goals into management tasks; has the foresight to anticipate potential roadblocks to ensure timely completion of tasks and projects.

    Effective Communication: Ability to actively listen and thoughtfully question to create greater understanding and to offer insights that advance problem-solving.

    Learning Orientation: Embraces challenges, new ideas and different perspectives as an opportunity to learn; continually seeks out and applies new learning to activate change or improvements.

    Systems Thinking: Defines the system and one’s role in the system. Sees relationships and the dynamic elements of the holistic system and executes work accordingly. Influences the system and maps connections to ATD’s external landscape.

    Change Agent: Serves as an agent of change at a personal, team, and organizational level to pursue outcomes for students. Adapts as the environment changes, while managing associated risks. Motivates staff, team, organization, and partners to activate the change needed to advance defined priorities.

    Culturally Competent: Models appreciate inquiry to gain understanding and awareness of others’ cultural identity and practices. Creates safe and constructive forums for sharing diverse perspectives and opinions.

    Emotional Intelligence: Demonstrates self-awareness and self-regulation and recognizes impact of personal behavior on others.



    Physical Demands

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The noise level in the work environment is usually moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of this position.


    Equal Opportunity Employer

    At Achieving the Dream, Inc. (ATD) we strive to attract, develop, and retain highly qualified and diverse individuals. ATD is committed to creating and maintaining a diverse work environment and is proud to be an equal opportunity employer. Employment policies and decisions at ATD are based upon merit, qualifications, performance, and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.

    AttachmentSize
    PDF icon services_management_specialist_7-28-21.pdf171.75 KB

Shadowbox Semi-Transparent Layer

Close

Shadowbox Content Here