Jobs & Internships

The work of improving student success is as difficult as it is important, which is why Achieving the Dream, Inc. actively recruits colleagues who can help us accomplish and sustain positive change. Below are the positions for which Achieving the Dream is actively recruiting.

Jobs

  • Job Overview

    The Operations Coordinator is responsible for providing varied, complex, and confidential administrative and project level support to ATD’s Operations team. The Operations team is comprised of Human Resources, Information Technology, Development, and Finance. The position will also provide occasional support to the K-12 program team. This position reports to the Executive Vice President and provides administrative support across all Operation team. This position is partially grant funded.


    Duties and Responsibilities

    Operations Team Leader Support (30%)

    • Assists in the preparation of materials for internal and external audiences.
    • Schedules and organizes meetings, conferences, and special events as requested.
    • Creates and maintains files, reviews drafts and finished documents for accuracy and grammar, including documents of a sensitive or confidential nature.

    Operations Team Support (65%)

    • Utilizes knowledge and understanding of underlying operational issues to assist in administrative problem solving.
    • Identifies and develops standard operating procedures (SOPs) for key areas within area of operation.
    • Independently composes and edits correspondence, reports, and documents for final approval by manager.
    • Compiles, analyzes, and summarizes data from multiple sources to create documents, reports, and presentations.
    • Maintains knowledge of ATD policies, processes, and procedures to ensure administrative efficiency.
    • Tracks and follows up regarding a variety of operation team action items or work activities as delegated.
    • Maintains ATD master calendar and stays abreast of immediate and long-term commitments and plans.
    • Identifies conflicts, flags problems for intervention and corrects course as appropriate.

    Other (5%)

    • Participates in meetings, committees, and workgroups as requested.
    • Serves as back up and supports the Executive Assistant and other administrative coordinators or teams as requested.
    • Performs other duties as assigned.


    Core Competencies

    • Collaboration: Acts as a team player who is responsive to others’ priorities, processes, and roles. Seeks assistance and input from colleagues to move the work forward.
    • Disciplined Execution: Models use of data to inform decision-making. Manages work processes effectively and efficiently against expectations.
    • Effective Communication: Actively listens. Develops tailored messages that respond to the different priorities and needs of the audience.
    • Learning Orientation: Embraces challenges, new ideas and different perspectives as an opportunity to learn; continually seeks out and applies new learning to activate change or improvements.
    • Systems Thinking: Defines the system and one’s role in the system. Sees relationships and the dynamic elements of the holistic system and executes work accordingly. Influences the system and maps connections to ATD’s external landscape.
    • Change Agent: Serves as an agent of change at a personal, team, and organizational level to pursue outcomes for students. Adapts as the environment changes, while managing associated risks. Motivates staff, team, organization, and partners to activate the change needed to advance defined priorities.
    • Culturally Competent: Models appreciative inquiry to gain an understanding and awareness of others’ cultural identity and practices. Creates safe and constructive forums for sharing diverse perspectives and opinions.
    • Emotional Intelligence: Demonstrates self-awareness and self-regulation and recognizes impact of personal behavior on others.


    Skills/Qualifications/Experience

    • BA/BS degree or associate degree or an equivalent combination of education and 3-4 years’ experience working in an administrative capacity supporting a team and mid to senior level managers.
    • Experience in a nonprofit or higher education environment preferred.
    • Ability to exercise initiative and good judgment and maintain effective working relationships with colleagues.
    • Ability to exercise professional judgment, confidentiality, and discretion.
    • Ability to read and interpret written material and compile data and prepare reports with attention to detail and accuracy.
    • Strong organizational skills with the ability to manage projects and meet deadlines.
    • Effective communication, including speaking, writing, and editing skills.
    • Flexible with the ability to act as resource for team members and staff.
    • Strong analytical, time management, and organizational skills.
    • Proficiency in Microsoft Office 365 and Zoom and Teams virtual platform required.
    • Knowledge of Wrike project management software, SmartSheet, Salesforce, Qualtrics, or other productivity and software tools highly preferred.

    Other: Pre-employment testing and assessment required.



    Physical Demands

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The noise level in the work environment is usually moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of this position.


    Equal Opportunity Employer

    Achieving the Dream, Inc. (ATD) attracts, develops, and retains highly qualified and diverse individuals. ATD is committed to creating and maintaining a diverse work environment and is proud to be an equal opportunity employer. Employment policies and decisions at ATD are based upon merit, qualifications, performance, and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.

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  • Job Overview

    The Research and Assessment team at Achieving the Dream supports the organization by building a culture of evidence. The team tracks ATD’s impact over time, evaluating the effectiveness of our existing services and providing results to inform decision making. The team also ensures that assessments being used by the program teams are aligned and implemented with fidelity. In some cases, the team also provides reports for Network colleges.  The team supports ATD learning events and at times contributes to data coaching for colleges with specific needs. While each member of the research and assessment team has areas of the work they are primarily responsible for, this is a highly collaborative team. All team members are expected to contribute to the team reaching goals and making deadlines.

    The Associate Director is responsible for identifying and defining appropriate measures, benchmarks, and strategic ways to use data including reporting from Network Colleges, Post-Secondary Partnership, Surveys, Event Evaluations, and project specific data collection. The position focuses on quantitative analysis and works with large data sets and manages survey data collection across the organization. The Associate Director will conduct research and data analysis on college access, progression, completion, transfer, equity gaps and workforce data and draw insights to inform decision-making and turn data into compelling narratives. The position reports to the Executive Director, Research & Assessment and supervises a Data Analyst. Please include a cover letter along with your resume to be considered for this position.


    Duties and Responsibilities

    Data Management and Dissemination (40%)

    • Manages data collected throughout the organization and integrates it with publicly available data to provide the foundation for tracking ATD’s impact
    • Supports strategic planning data initiatives, including ATD network student success measures and metrics, data collection, data products and support for ATD colleges.
    • Independently performs data analyses, basic and applied research to inform decision-making, effectiveness and alignment.
    • Provides data and metric guidance to ATD staff regarding funded learning initiatives, annual reporting, awards of excellence, data collection, data template design and other projects.
    • Draws data insights and translates them to a compelling narrative for various audiences.
    • Disseminates evidence-based learning to field.

    Survey Design and Analysis (35%)

    • Manage survey implementation and research for the organization.
    • Develops and analyzes surveys and event evaluations.
    • Provides guidance on good survey design for the organization.
    • Works with team to ensure the ICAT embeds principles of equity and explores how colleges can fully realize their potential to drive community change.
    • Supports network colleges in building data and technology capacity by leveraging results of the Institutional Capacity Assessment Tool (ICAT) and providing tailored assistance and supports
    • Responsible for the administration and reporting of the Institutional Capacity Assessment Tool (ICAT); and contributes to other toolkits produced by ATD

    Strategic Assistance (10%)

    • Works closely with colleagues who coordinate strategic planning, policy making, resource allocation, enrollment projections, assessment, and accreditation and grant funded initiatives, providing relevant reports to enhance data-driven decision-making.
    • Advances the organization’s agenda by generating infographics and other data dashboards or visualizations for a wide variety of stakeholders.
    • Supports network colleges in building data and technology capacity by participating in learning events, resource development, and providing strategic assistance.

    Other Responsibilities (15%)

    • Supports data and technology related sessions at annual network learning events such as the DREAM conference, Kickoff Institute, Coach retreat and Data and Analytics summits.
    • Maintains currency with higher education data sources, standards, and metrics; develops and maintains collegial working relationships with partner organizations such as the Association for Institutional Research, the American Association for Community Colleges, and the National Student Clearinghouse.


    Skills/Qualifications/Experience

    • Master’s degree in statistics, data science, higher education, social sciences, or related discipline.
    • Minimum five years of experience in data and analytics, with three to five years of practitioner experience at a postsecondary institution in institutional research, information technology, applied research and/or institutional effectiveness.
    • Expertise in quantitative research methods; extensive hands-on experience with complex data sets including manipulating, merging, restructuring, and analyzing large data sets.
    • Experience planning, coordinating, implementing, and completing projects on time and within budget preferred.
    • Must be able to communicate effectively, both orally and in writing, with a variety of groups including technical, professional, and executive audiences; ability to distill complex findings and concepts into key data-points, effective data visualizations and narratives.
    • Proficiency in statistical software (SAS, Stata, or R), Excel,  Tableau, and Qualtrics.
    • Ability to work productively in both team and independent settings.
    • Exceptional customer service skills and professional demeanor with high emotional intelligence.
    • Must be self-motivated and disciplined, with capacity to be highly productive working under pressure and within time constraints.
    • Flexibility and a tolerance for ambiguity; must be able to manage and champion change effectively.
    • Commitment to the equity and diversity values and mission of ATD.


    Core Competencies

    • Collaboration: Demonstrates respect, humility, and willingness to collaborate when seeking to understand others and making decisions.
    • Disciplined Execution: Has the ability to break down big picture work goals into management tasks; has the foresight to anticipate potential roadblocks to ensure timely completion of tasks and projects.
    • Effective Communication: Ability to actively listen and thoughtfully question to create greater understanding and to offer insights that advance problem-solving.
    • Learning Orientation: Embraces challenges, new ideas and different perspectives as an opportunity to learn; continually seeks out and applies new learning to activate change or improvements.
    • Systems Thinking: Defines the system and one’s role in the system. Sees relationships and the dynamic elements of the holistic system and executes work accordingly. Influences the system and maps connections to ATD’s external landscape.
    • Change Agent: Serves as an agent of change at a personal, team, and organizational level to pursue outcomes for students. Adapts as the environment changes, while managing associated risks. Motivates staff, team, organization, and partners to activate the change needed to advance defined priorities.
    • Culturally Competent: Models appreciative inquiry to gain an understanding and awareness of others’ cultural identity and practices. Creates safe and constructive forums for sharing diverse perspectives and opinions.
    • Emotional Intelligence: Demonstrates self-awareness and self-regulation and recognizes impact of personal behavior on others.


    Physical Demands

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The noise level in the work environment is usually moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of this position.


    Equal Opportunity Employer

    Achieving the Dream is committed to creating and maintaining a diverse work environment and is proud to be an equal opportunity employer. Employment policies and decisions at ATD are based upon merit, qualifications, performance, and business needs.  All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.

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  • Job Overview

    The Research and Assessment team at Achieving the Dream supports the organization by building a culture of evidence. The team tracks ATD’s impact over time, evaluating the effectiveness of our existing services and providing results to inform decision making. The team also ensures that assessments being used by the program teams are aligned and implemented with fidelity. In some cases, the team also provides reports for Network colleges. The team supports ATD learning events and at times contributes to data coaching for colleges with specific needs. While each member of the research and assessment team has areas of the work they are primarily responsible for, this is a highly collaborative team. All team members are expected to contribute to the team reaching goals and making deadlines.

    The Associate Director collaborates with ATD’s network engagement and coaching teams to create a cohesive assessment experience for colleges with standardized language, formats, and results. This works will include building templates for assessments, working to ensure each team has an assessment that serves its needs, and training for coaches who implement the assessments to ensure fidelity. The position supports other Research and Assessment team members with data collection and analysis when needed and contributes to the team’s work to track ATD’s impact over time and provide evidence needed for decision making. The position reports to the Executive Director, Research & Assessment and supervises a Data Analyst. Please include a cover letter along with your resume to be considered for this position.


    Duties and Responsibilities

    ATD Portfolio of Opportunity Assessments (65%)

    The majority of the assessments used by ATD are capacity or needs assessments that help guide the work of institutional transformation. This position will lead efforts to align these assessments and ensure fidelity of implementation across ATD.

    • In collaboration with the ATD network engagement and coaching teams ensures the suite of opportunity assessments are aligned for a cohesive experience.
    • Facilitates development of standardized language and formats for ATD assessments.
    • Facilitates development of reporting templates and standards.
    • Designs protocols for the ATD opportunity assessments where needed.
    • Designs protocols for sense making activities for colleges utilizing assessment results.
    • Trains ATD staff to administer opportunity assessments.
    • Trains ATD staff and supports drawing data insights and translating them to a compelling narrative for various audiences.
    • Facilitate mapping the existing assessments to the Institutional Capacity Assessment Tool that grounds all assessment work at ATD.

    Survey Design and Analysis (10%)

    • Supports survey design and implementation across projects for the team 
    • Independently performs data analyses, basic and applied research to inform decision-making, effectiveness, and alignment
    • Provides data and metric guidance to ATD staff regarding funded learning initiatives, annual reporting, awards of excellence, survey design, data collection, data template design, data visualizations and other projects.

    Strategic Assistance (10%)

    • Supports network colleges in building data and technology capacity by providing tailored assistance and supports.

    Other Responsibilities (15%)

    • Supports data and technology related sessions at annual network learning events such as the DREAM conference, Kickoff Institute, Coach retreat and Data and Analytics summits.
    • Maintains currency with higher education data sources, standards, and metrics; develops and maintains collegial working relationships with partner organizations such as the Association for Institutional Research, the American Association for Community Colleges, and the National Student Clearinghouse.


    Skills/Qualifications/Experience

    • Master’s degree in policy analysis, social sciences, higher education, or related discipline
    • Minimum two years of experience in data and analytics, and three to five years of practitioner experience at a postsecondary institution in project management, policy, or evaluation
    • Experience planning, coordinating, implementing, and completing projects on time and within budget
    • Experience in both quantitative and qualitative research methods;
    • Program and/or grant evaluation experience
    • Must be able to communicate effectively, both orally and in writing, with a variety of groups including technical, professional, and executive audiences; ability to distill complex findings and concepts into key data-points, effective data visualizations and narratives
    • Proficiency in Excel, Qualtrics
    • Proficiency in Tableau and Statistical software (SAS, stata) preferred
    • Ability to work productively in both team and independent settings
    • Exceptional customer service skills and professional demeanor with high emotional intelligence
    • Must be self-motivated and disciplined, with capacity to be highly productive working under pressure and within time constraints
    • Flexibility and a tolerance for ambiguity; must be able to manage and champion change effectively
    • Commitment to the equity and diversity values and mission of ATD


    Core Competencies

    • Collaboration: Demonstrates respect, humility, and willingness to collaborate when seeking to understand others and making decisions.
    • Disciplined Execution: Has the ability to break down big picture work goals into management tasks; has the foresight to anticipate potential roadblocks to ensure timely completion of tasks and projects.
    • Effective Communication: Ability to actively listen and thoughtfully question to create greater understanding and to offer insights that advance problem-solving.
    • Learning Orientation: Embraces challenges, new ideas and different perspectives as an opportunity to learn; continually seeks out and applies new learning to activate change or improvements.
    • Systems Thinking: Defines the system and one’s role in the system. Sees relationships and the dynamic elements of the holistic system and executes work accordingly. Influences the system and maps connections to ATD’s external landscape.
    • Change Agent: Serves as an agent of change at a personal, team, and organizational level to pursue outcomes for students. Adapts as the environment changes, while managing associated risks. Motivates staff, team, organization, and partners to activate the change needed to advance defined priorities.
    • Culturally Competent: Models appreciative inquiry to gain an understanding and awareness of others’ cultural identity and practices. Creates safe and constructive forums for sharing diverse perspectives and opinions.
    • Emotional Intelligence: Demonstrates self-awareness and self-regulation and recognizes impact of personal behavior on others.


    Physical Demands

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The noise level in the work environment is usually moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of this position.


    Equal Opportunity Employer

    Achieving the Dream is committed to creating and maintaining a diverse work environment and is proud to be an equal opportunity employer. Employment policies and decisions at ATD are based upon merit, qualifications, performance, and business needs.  All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.

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  • Job Overview

    The Research and Assessment team at Achieving the Dream supports the organization by building a culture of evidence. The team tracks ATD’s impact over time, evaluating the effectiveness of our existing services and providing results to inform decision making. The team also ensures that assessments being used by the program teams are aligned and implemented with fidelity. In some cases, the team also provides reports for Network colleges.  The team supports ATD learning events and at times contributes to data coaching for colleges with specific needs. While each member of the research and assessment team has areas of the work they are primarily responsible for, this is a highly collaborative team. All team members are expected to contribute to the team reaching goals and making deadlines.

    The data analyst supports the work across the team with data analysis and reporting. This position focuses on qualitative analysis of a variety of data sources and building data visualizations for a variety of audiences. In addition to analysis and reporting, this position supports data collection efforts by building surveys and forms. In addition, this position contributes to ATD learning events and coaches as needed. The data analyst reports to the Associate Director of Research and Assessment. Please include a cover letter along with your resume to be considered for this position.


    Duties and Responsibilities

    Qualitative Analysis and Reporting (60%)

    • Complete qualitative analysis on a variety of projects under the supervision of the executive director of research and assessment. ATD uses an applied qualitative analysis model, which requires working on short timelines and using high level coding structures to be able to provide reporting in a timely manner.
    • Provide administrative support for qualitative research projects (organizing coding assignments, cleaning data sets, setting up calendars to keep projects on schedule)
    • Co-author reports on qualitative analysis with other members of the research and assessment team.
    • Work with national program staff to develop meaningful analyses for stakeholder and client reporting.

    Dashboards for internal data monitoring (15%)

    • Work with ATD teams to develop dashboards that monitor key metrics for each team.
    • Maintain and keep dashboards up to date.
    • Train ATD colleagues to access and use dashboards.
    • Produce executive summaries of research findings using data visualizations.

    Achieving the Dream Support (15%)

    • Support Survey administration in Qualtrics and build new surveys and reports as needed Support the Research team with other duties as required to meet the team’s goals around data collection and reporting.
    • Support additional research projects as needed including recruitment, literature reviews, and developing protocols for data collection and analysis.
    • Support research efforts within the organization with data collection, analysis and reporting support.
    • Support reporting efforts using National Student Clearinghouse data.

    Other Duties (10%)

    • Support organizational events and convenings
    • Other duties as assigned.


    Skills/Qualifications/Experience

    • Bachelor’s degree in Social Science, Education, Human Development, Public Administration, Sociology, or other research-oriented fields; master’s degree preferred
    • Three years related experience working with qualitative data and reporting in a research or evaluation context.
    • Proficiency in Dedoose, Tableau, Qualtrics, and Adobe required.
    • Experience in statistical software (Stata, SAS. SPSS, R) preferred.
    • Ability to build systems for recurrent reporting.
    • Ability to prioritize, multi-task, and manage multiple projects.
    • Ability to collaborate and work independently.
    • Ability to maintain confidentiality protocols.


    Core Competencies

    • Collaboration: Demonstrates respect, humility, and willingness to collaborate when seeking to understand others and making decisions.
    • Disciplined Execution: Has the ability to break down big picture work goals into management tasks; has the foresight to anticipate potential roadblocks to ensure timely completion of tasks and projects.
    • Effective Communication: Ability to actively listen and thoughtfully question to create greater understanding and to offer insights that advance problem-solving.
    • Learning Orientation: Embraces challenges, new ideas and different perspectives as an opportunity to learn; continually seeks out and applies new learning to activate change or improvements.
    • Systems Thinking: Defines the system and one’s role in the system. Sees relationships and the dynamic elements of the holistic system and executes work accordingly. Influences the system and maps connections to ATD’s external landscape.
    • Change Agent: Serves as an agent of change at a personal, team, and organizational level to pursue outcomes for students. Adapts as the environment changes, while managing associated risks. Motivates staff, team, organization, and partners to activate the change needed to advance defined priorities.
    • Culturally Competent: Models appreciative inquiry to gain an understanding and awareness of others’ cultural identity and practices. Creates safe and constructive forums for sharing diverse perspectives and opinions.
    • Emotional Intelligence: Demonstrates self-awareness and self-regulation and recognizes impact of personal behavior on others.


    Physical Demands

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The noise level in the work environment is usually moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of this position.


    Equal Opportunity Employer

    Achieving the Dream is committed to creating and maintaining a diverse work environment and is proud to be an equal opportunity employer. Employment policies and decisions at ATD are based upon merit, qualifications, performance, and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.

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  • Job Overview

    This position plays a vital role on the Services Management team by helping to coordinate, track, and maintain systems and processes that increase efficiency and improve the user experience; track and manage details across multiple projects; support learning events, tools, and resources; keep customer relationship management records clean and up to date; and organize resources in ATD’s shared learning platforms. The position reports to the Executive Director, Services Management and supports the Associate Director of College Relations as well as ATD’s Vice President, Network Engagement as requested.

    The functional competencies for this position require someone who has strong technical skills and attention to detail.


    Duties and Responsibilities


    Operations & Sales Support (60%)

    • Manage the maintenance of Salesforce records and report administration including tracking opportunities, creating dashboards, and reports.
    • Monitor and analyze marketing campaigns as assigned and use the information to create leads with extensive notes and tasks added to Salesforce.
    • Provide planning and implementation support to the sales team by assisting with meeting preparation, attending weekly sales meetings, recording meeting notes, updating Salesforce, organizing documents, and tracking action items and tasks in Salesforce as directed.
    • Work collaboratively with teams across ATD to ensure records in Salesforce are updated and accurate that enables the customer relationship mangers to complete in-depth client research, support strategic client communications/opportunities, and grow relationships with our colleges.
    • Support colleges in opening and closing the administration of the online Institutional Capacity Assessment Tool (ICAT), accessing supporting resources, and producing response distribution and summary reports.
    • Monitor, maintain and update ICAT organizational email accounts, ensuring communications are directed to the appropriate person with timely customer response.
    • Maintain the ICAT Courses in ATD Connect (Canvas) including enrollment of out of network colleges as appropriate.
    • Provide maintenance and user training support that enhances the use of software applications and digital tools that support sales enablement, including Canvas, Qualtrics, Salesforce, andthe ATD Coach Portal.
    • Support and provide input to the design, planning, and facilitation of webinars and trainings onservices management tools and resources.


    Contract Administration (30%)

    • Ensure that contract information in Salesforce is entered correctly and is consistently updated
    • Create, manage, and track custom coach assignments, contracts, and opportunities in Salesforce.
    • Provide support with the operational oversight of coaching contract development, expense management, and mandatory coach deliverables.
    • Ensure all technical contractual requirements are captured in Salesforce including grant requirements and deliverables when applicable.
    • Manage the college contract and invoicing process to move items through pipeline in timely manner.
    • Track coach deliverables and summarize findings in Salesforce.


    General Operations (10%)

    • Participate in staff meetings, attend events, and otherwise contribute to strengthening the impact of the team and organization.
    • Engage in professional development opportunities to enhance knowledge of ATD program and services.
    • Collaborate with staff in supporting the execution of ATD's strategic plan.


    Skills/Qualifications/Experience

    • Associate degree or higher in a technical or business-related field and 4 years in a sales or services support environment or an equivalent number of years or related experience.
    • Prior experience with sales cycles and the ability to influence the process to deliver business results.
    • Ability to collect, process, report and manage a variety of quantitative and qualitative data.
    • Ability to effectively communicate in writing.
    • Ability to evaluate data quality and perform data-cleaning operations.Experience assisting in the development, administration, and collection of surveys and questionnaires.
    • Excellent time management, problem solving, and organizational skills.
    • The capacity to multitask and manage multiple projects and assignments, often with competing deadlines.
    • Demonstrated proficiency in the following tools: Salesforce CRM (Customer Relationship Management), Qualtrics, Excel and Tableau, Microsoft Office Suite, and LMS (Learning Management System) such as Canvas.


    Competencies

    Collaboration: Demonstrates respect, humility, and willingness to collaborate when seeking to understand others and making decisions.

    Disciplined Execution: Has the ability to break down big picture work goals into management tasks; has the foresight to anticipate potential roadblocks to ensure timely completion of tasks and projects.

    Effective Communication: Ability to actively listen and thoughtfully question to create greater understanding and to offer insights that advance problem-solving.

    Learning Orientation: Embraces challenges, new ideas and different perspectives as an opportunity to learn; continually seeks out and applies new learning to activate change or improvements.

    Systems Thinking: Defines the system and one’s role in the system. Sees relationships and the dynamic elements of the holistic system and executes work accordingly. Influences the system and maps connections to ATD’s external landscape.

    Change Agent: Serves as an agent of change at a personal, team, and organizational level to pursue outcomes for students. Adapts as the environment changes, while managing associated risks. Motivates staff, team, organization, and partners to activate the change needed to advance defined priorities.

    Culturally Competent: Models appreciate inquiry to gain understanding and awareness of others’ cultural identity and practices. Creates safe and constructive forums for sharing diverse perspectives and opinions.

    Emotional Intelligence: Demonstrates self-awareness and self-regulation and recognizes impact of personal behavior on others.



    Physical Demands

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The noise level in the work environment is usually moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of this position.


    Equal Opportunity Employer

    At Achieving the Dream, Inc. (ATD) we strive to attract, develop, and retain highly qualified and diverse individuals. ATD is committed to creating and maintaining a diverse work environment and is proud to be an equal opportunity employer. Employment policies and decisions at ATD are based upon merit, qualifications, performance, and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.

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  • Overview

    Achieving the Dream is seeking a part-time Strategic Data and Technology Coach to strengthen our impact in the field. This individual assists colleges in building capacity in the development, analysis, and use of student performance outcomes, efficiency outcomes, and equity outcomes to inform improvement efforts, including the use of local and national data. This position supports colleges in building a culture of inquiry to answer critical questions about who attends college, and who succeeds both in and after college. To advance goals of socio-economic mobility and equity, the Strategic Data and Technology Coach guides colleges in disaggregating data to identify the barriers that prevent low-income, first-generation college goers, students of color, and other historically marginalized students from succeeding.

    This coach helps colleges develop evidence-based strategies to redesign and implement student-centered academic and student supports that improve student outcomes. This position provides opportunities to visit colleges, to be on the front lines of capacity building, and witness the transformative effect of ATD on our network colleges. This position also connects what is happening in the field to ATD’s data and technology strategy, identifies opportunities for integration with ATD’s overall strategic vision, and supports the development of thought leadership in student and institutional outcomes improvement. The Strategic Data & Technology Coach reports to the Chief Learning Officer. This will be a part time position. Please include a cover letter along with the resume to be considered for this position.


    Duties and Responsibilities

    Data and Technology Coaching (40%)

    Through a combination of on-campus and virtual site visits, engagement at learning events, and virtual support, provide culturally responsive, customized coaching to:

    • Guide colleges through data discovery using a combination of longitudinal data, snapshot data, quantitative data, qualitative data, and disaggregated data.
    • Assist colleges in understanding and supporting the whole student experience.
    • Build analytic maturity and a culture of inquiry using a combination of descriptive, diagnostic, predictive, and prescriptive analytics.
    • Support colleges in the identification of a set of actionable, leading measures of success on which to focus improvement efforts.
    • Facilitate data sessions to engage the broader college community in courageous conversations about performance, efficiency and equity outcomes, and barriers that prevent equitable outcomes for all students.
    • Advise colleges on how to best align and leverage the college's National Student Clearinghouse data, Post-Secondary Partnership data, Voluntary Framework of Accountability data, and data from other local, state, and national sources, including relevant labor market data to inform decision-making.
    • Connect colleges to relevant resources  and guide colleges in evaluation of efforts with an emphasis on continuous learning.
    • Foster a data culture of transparency, trust, and confidence.
    • Promote the essentials principles required to lead and sustain change.
    • Provide strategic assistance on the redesign and implementation of academic and student support redesign that includes leveraging technology to transform the student experience.
    • Support ATD's integrated student support fee-for-service engagements.
    • Engage in peer coaching to reflect on current practices; expand, refine, and build new skills; share ideas; teach one another; and solve challenges colleges are facing in the field.

    Postsecondary Data Partnership (PDP) Support (40%)

    • Serve as a mentor for the PDP Onboarding Course.
    • Contribute to content for the PDP Usage Course including use cases.
    • Facilitate webinars, workshops, trainings, and sessions at learning events on navigating the PDP dashboards, disaggregating data using an intersectional approach and equity sensemaking.
    • Mine the PDP analysis-ready files and contribute to research briefs.
    • Champion the use of the PDP internally, by ATD coaches and by partner organizations.

    Capacity Building (20%)

    • Support colleges in building institutional research capacity through the development of an effective data team and collaboration with information technology.
    • Work with colleges to address broad capacity building needs based on an assessment of institutional capacity and support the development of action plans that align with college priorities.
    • Provide deep strategic assistance to build data and technology capacity and a culture of inquiry and evidence.
    • Guide colleges in aligning capacity building efforts to support the college's efforts related to accreditation, structured pathways, and targeted interventions.
    • Recommend high quality capacity building resources aligned with the college's unique needs, budget limitations, and learning opportunities.
    • Facilitate World Cafes and other group engagement activities to involve stakeholders in moving from insight to action.


    Skills/Qualifications/Experience

    • Master’s degree in statistics, policy analysis, operations research, social sciences, data science, or related discipline; Ph.D. (preferred).
    • Minimum eight years of experience in data and analytics, with three to five years of practitioner experience at a postsecondary institution in institutional research, information technology, applied research, and/or institutional effectiveness,  and program or grant evaluation experience.
    • Experience as a consultant, coach, or facilitator.
    • Experience in both quantitative and qualitative research methods.
    • Must be able to communicate effectively, both orally and in writing, with a variety of groups including technical, professional, and executive audiences; ability to distill complex findings and concepts into key data-points, and effective data visualizations and narratives.
    • Ability to work productively in both team and independent settings.
    • Exceptional customer service skills and professional demeanor with high emotional intelligence
    • Must be self-motivated and disciplined, with capacity to be highly productive working under pressure and within time constraints.
    • Flexibility and a tolerance for ambiguity; must be able to manage and champion change effectively
    • Commitment to the equity and diversity values and mission of ATD.


    Competencies

    • Systems Thinking: Defines the system and one’s role in the system. Sees relationships and the dynamic elements of the holistic system and executes work accordingly. Influences the said system. Maps connections to ATD’s external landscape
    • Learning Orientation: Embraces challenges, new ideas, and different perspectives as an opportunity to learn. Teaches others to foster learning
    • Change Agent: Serves as an agent of change at a personal, team, and organizational level to pursue outcomes for students. Adapts as the environment changes, while managing associated risks. Motivates staff, team, organization, and partners to activate the change needed to advance defined priorities.
    • Collaboration: Acts as a team player who is responsive to others’ priorities, processes, and roles. Demonstrates willingness to collaborate, respect, and humility when seeking to understand others and making decisions. Strives to break down silos across programs and levels.
    • Disciplined Execution: Demonstrated ability to manage work processes effectively and efficiently to deliver high-volume, high-quality work.
    • Effective Communication: Ability to actively listen and thoughtfully question to create greater understanding and offer insights that advance problem-solving.
    • Emotional Intelligence: Demonstrates self-awareness and self-regulation and recognizes impact of personal behavior on others.


    Physical Demands

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The noise level in the work environment is usually moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of this position.


    Equal Opportunity Employer

    Achieving the Dream, Inc. (ATD) attracts, develops, and retains highly qualified and diverse individuals. ATD is committed to creating and maintaining a diverse work environment and is proud to be an equal opportunity employer. Employment policies and decisions at ATD are based upon merit, qualifications, performance, and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including                       pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally- protected genetic information, marital status, veteran status, or sexual orientation.

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