Using Technology to Reform Advising: Insights From Colleges

Faced with the need to improve student outcomes, colleges frequently look to new technology for solutions. One approach is to use technology tools to address challenges created by high studentto-advisor ratios and by student unfamiliarity in navigating college. Sometimes referred to as Integrated Planning and Advising Services (IPAS), these technologies provide an array of student support–focused functions, including course management, degree planning, and early alerts.

Yet the value of IPAS extends well beyond the additional functionality it provides. Ideally, it motivates a college to rethink its advising system and, in particular, the way advisors do their jobs, thus encouraging and enabling large-scale and fundamental reform—reform that restructures college processes and that alters the attitudes and behaviors of college staff and students.  

This guide summarizes findings from a study in which CCRC examined how six colleges planned for and began IPAS implementation and associated reform, and how they addressed the surprises and challenges they encountered. The guide and the Questions-to-Ask supplement aim to help college practitioners embarking on advising reform anticipate and plan for the kinds of challenges that peer institutions have faced, so they can improve their chances for successful implementation and end-user adoption.

Resource Files

UsingTech-Insights-WEB.pdf138.31 KB
IPAS-QuestionsWEB.pdf52.39 KB

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